At a Glance
- Tasks: Coordinate and support high-quality education programmes while providing excellent customer service.
- Company: Join a friendly, Ofsted outstanding training company passionate about transforming education.
- Benefits: Enjoy 28 days holiday, health cash plan, life insurance, and flexible benefits.
- Other info: Be part of a community dedicated to advancing education and celebrating individuality.
- Why this job: Make a real impact in education while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong organisational skills, and proficiency in MS Office.
The predicted salary is between 30000 - 40000 £ per year.
We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.
Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally. We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.
Reporting to the Senior Coordinator, the Programme Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change depending on the needs of the team, the business and your own professional development.
Programme Coordinators will work closely with their team, Candidate Support Managers, and the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for participants. Cross-team collaboration is encouraged.
About you:
- Respond to enquiries through various platforms including Freshdesk, Zendesk, email and phone calls
- Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
- Process programme applications to ensure completeness and eligibility
- Notify applicants of the outcomes of their applications
- Book and manage events in relation to programme delivery and workforce training (interviews, face‑to‑face and online courses, online briefings etc.)
- Inform participants of all event details
- Update, format and edit programme resources (face‑to‑face and online content), to adhere to company standards and branding guidelines
- Ensure successful applicants have access to guidance, learning materials and systems required for the completion of their programme
- Set up contracts and work schedules for associates and venues including raising purchase orders
- Support the delivery workforce as appropriate
- Track participants engagement, providing care, support and encouragement through to completion of programme
- Pre‑empt withdrawals and deferrals, offering support, alternative provision, and manage/track them when they occur
- Work with colleagues to document and improve processes
- Take ownership of and provide visibility into the progress towards KPIs
- Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
- Adhere to Best Practice Network and Supporting Education’s policies and standards
About You:
- Be reliable, hardworking and professional
- Have proven customer service‑related experience
- Possess an excellent customer service manner, both written and spoken
- Have the ability to organise, plan and prioritise time and tasks effectively
- Work well under pressure with the ability to deal with issues as they arise
- Be highly competent using MS Office and Teams
- Demonstrate accuracy and attention to detail
- Highly numerate and literate
- Creative, innovative and able to solve problems
What we Offer:
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
- Health Cash Plan, once you’ve passed probation, which includes access to a private GP
- From day 1, free life insurance covering up to x4 your salary
- We’ll both add money into your pension pot after 3 months
- Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
- Learning and development opportunities
- Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education
By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
CAPS Programme Coordinator in Bristol employer: Judicium
As a Skills Hub Account Manager, you will thrive in a supportive and dynamic work environment that prioritises employee growth and community impact. With generous benefits including up to 33 days of holiday, a health cash plan, and opportunities for professional development, our company fosters a culture of collaboration and innovation. Join us in making a meaningful difference in education while enjoying a workplace where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land CAPS Programme Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your skills align with their mission in education.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace CAPS Programme Coordinator in Bristol
Some tips for your application 🫡
Show Your Passion for Education:When writing your application, let your enthusiasm for education shine through! We love candidates who are genuinely excited about making a difference in the sector, so share your experiences and motivations that align with our mission.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the Programme Coordinator role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us see your qualifications without getting lost in unnecessary details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Judicium
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Programme Coordinator, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully handled enquiries or resolved issues. Highlight your ability to communicate clearly and courteously, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share specific tools or methods you use to stay organised, which can impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to adapt quickly or collaborate with others to achieve a goal. Practising these scenarios can help you articulate your thought process during the interview.
