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For Companies At a Glance
- Tasks: Build relationships with schools and support their success using our services.
- Company: Judicium Education provides essential support services to schools across the UK.
- Benefits: Enjoy hybrid working, competitive salary, 28 days leave, and flexible perks.
- Why this job: Join a growing team focused on client experience and making a real impact in education.
- Qualifications: Experience in Customer Success or Account Management; strong communication skills required.
- Other info: Opportunity to shape a new Customer Success function in a dynamic environment.
The predicted salary is between 34000 - 51000 £ per year.
About Us:
At Judicium Education, we are proud to be a leading provider of professional support services to schools and academies across the UK. Our expertise spans HR, Health & Safety, Safeguarding, Data Protection, Governance, and SEND - helping education providers focus on what really matters: delivering great outcomes for children and young people. We are on an exciting journey of growth and innovation, and now is the perfect time to join us as we build a new Customer Success function, designed to put client experience at the very heart of what we do.
About the Role:
We are looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our growing team. As one of the first members of our new Customer Success capability, you will play a vital role in shaping how we engage, support, and grow our relationships with schools, academies, and multi-academy trusts across the country. You will act as a trusted advisor to your clients, ensuring they feel confident and supported in using our services. From onboarding and service adoption to long-term engagement and retention, you will be there every step of the way - identifying opportunities to add value, solve problems, and deepen relationships.
Key responsibilities include:
- Building strong, long-term relationships with your assigned schools and trusts.
- Leading smooth onboarding processes and ensuring early engagement with services.
- Understanding client challenges and tailoring your support accordingly.
- Monitoring usage and satisfaction metrics to flag risks and highlight opportunities.
- Acting as the voice of the customer across our service delivery teams.
- Conducting regular check-ins and feedback sessions with clients.
- Collaborating with sales to support renewals and identify upsell opportunities.
- Developing and implementing strategies to enhance the overall client experience.
- Supporting the creation of best practice resources and success playbooks.
- Analysing customer data to inform decisions and improve retention.
About You:
We are looking for someone who thrives on building relationships and solving problems. You will be passionate about helping others succeed and bring a strategic, proactive mindset to everything you do.
You will bring:
- Significant experience in Customer Success, Account Management, or a similar client-facing role.
- A customer-centric approach with excellent communication and interpersonal skills.
- A strong commercial awareness and ability to identify growth opportunities.
- Confidence in presenting, facilitating discussions, and influencing stakeholders.
- Experience using CRM and customer success platforms (e.g., Salesforce, HubSpot).
- Analytical mindset with the ability to derive insights from customer data.
- A background in or familiarity with the education sector is a bonus.
- An adaptable and collaborative approach, especially in a growing function.
Our Benefits:
When you join Judicium, you will be part of a friendly, ambitious team that values people and purpose. We offer:
- Competitive salary (Base Pay of between £40,000 - £45,000) and performance-based incentives.
- Hybrid working with 1-2 days per week in our London office.
- 28 days annual leave + bank holidays, rising to 33 with service.
- Healthcare scheme (post-probation).
- Life insurance from day one (4x salary).
- Pension contributions after 3 months.
- A suite of flexible benefits, including:
- Holiday buy scheme
- Dental and healthcare plans
- Cycle to Work scheme
- Discounted gym membership
- Electric car scheme
- Payroll giving
Excited to help shape our new Customer Success team? If you are passionate about building meaningful relationships and helping schools get the most from our services, we would love to hear from you. Apply today and join us on a journey to elevate the client experience across UK education.
Contact Detail:
Judicium Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the education sector and the specific challenges schools face. This knowledge will help you engage in meaningful conversations during interviews, showcasing your understanding of their needs.
✨Tip Number 2
Highlight your experience in building long-term client relationships. Prepare examples of how you've successfully onboarded clients or improved their satisfaction, as this aligns closely with the role's responsibilities.
✨Tip Number 3
Demonstrate your analytical skills by discussing how you've used data to inform decisions in previous roles. Be ready to share specific metrics or outcomes that resulted from your insights.
✨Tip Number 4
Showcase your adaptability and collaborative spirit. Prepare to discuss instances where you've worked in a growing team or adapted to changes, as this is crucial for the dynamic environment at Judicium Education.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Customer Success Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in Customer Success or similar roles. Use quantifiable achievements to demonstrate your impact, such as improving client satisfaction scores or successfully onboarding new clients.
Write a Tailored Cover Letter: In your cover letter, express your passion for building relationships and helping clients succeed. Mention specific examples from your past experiences that illustrate your customer-centric approach and problem-solving skills.
Highlight Relevant Skills: Emphasise your communication, analytical, and interpersonal skills in both your CV and cover letter. Mention any experience with CRM platforms and your familiarity with the education sector, as these are valuable assets for the role.
How to prepare for a job interview at Judicium Education
✨Research Judicium Education
Before the interview, take some time to learn about Judicium Education's services and values. Understanding their mission to support schools and academies will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in Customer Success or Account Management. Highlight specific examples where you've built strong relationships, solved client problems, and contributed to customer satisfaction and retention.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client challenges. Think of examples from your past roles where you successfully navigated difficult situations or improved client engagement.
✨Demonstrate Analytical Skills
Since the role involves analysing customer data, be ready to discuss how you've used data to inform decisions in previous positions. Share any tools or platforms you've used, like CRM systems, and how they helped you enhance client experiences.
