At a Glance
- Tasks: Manage your own caseload of pre-litigation matters and recover debts for corporate clients.
- Company: Join Judge and Priestley Solicitors, a modern and progressive law firm.
- Benefits: Enjoy hybrid working, profit share, birthday off, and health cashback scheme.
- Other info: Great career growth opportunities and a friendly, professional work culture.
- Why this job: Be part of a top-tier team making a real impact in debt recovery.
- Qualifications: GCSEs in Maths and English; experience in case management and telephone environments.
The predicted salary is between 24000 - 26000 £ per year.
Department: Collections
Location: Bromley
Compensation: £28,000 - £30,000 / year
Description
Exciting Opportunity at Judge and Priestley Solicitors LLP
Our Values
- Expert - We will invest in the continual development of our people, team and also technology to ensure that we continue to be experts in all that we do.
- Professional - We are accountable to our clients, colleagues, and all those with whom we engage to ensure that we are open, transparent and act with integrity in all that we do.
- Friendly - Whilst at all times being professional, we will ensure that we are approachable and seek to put those with whom we deal, at ease in their dealings with us.
Judge & Priestley are now recruiting for a Collections Account Manager to join our Collections Team. We are a leading regional law firm, serving a wide range of commercial and private clients across London and the surrounding counties, from our Head Office in Bromley. Established since 1889, we have come a long way and today we are a modern, progressive practice, proud of our record on diversity and inclusion and reputation for training and promoting staff from within the business.
Our highly respected Credit Solutions Department is ranked in the Top Tier of the Legal 200 and deals with a wide range of commercial and consumer debt recovery matters, including complex commercial disputes and insolvency issues. They also manage bulk legal and pre-legal matters for a range of clients including Utility Companies, Banks, Local Authorities and Multi-National commercial organisations, by issuing claims, obtaining judgments, enforcing those judgments as well as negotiating and engaging with customers. It has also pioneered original services and solutions for the public sector. The team take pride in working in partnership with their clients, not just as solicitors, but also as trusted commercial advisors.
Key Responsibilities
We are seeking a professional, enthusiastic account manager within the Collections Team who will manage their own caseload of pre-litigation matters on behalf of our corporate clients. The ideal candidate will have a confident, professional telephone manner, good negotiation skills, the ability to type professional emails when liaising with clients or the public sector and be able to organise and prioritise their workload effectively.
Key Task Areas
- To action new instructions received from clients, including appropriate and timely recording of case contact details on Visual Files.
- To take agreed actions to attempt to recover the debt, including issuing of standard written correspondence through Visual Files and undertaking telephone calls through an automated dialler and manually.
- To work complex disputes whilst adhering to industry regulation and guidelines.
- To highlight and deal with vulnerable customers effectively.
- To manage all transactions in line with the relevant client service level agreements and update Visual Files accurately.
- To build and maintain effective professional relationships with client customers.
- To communicate effectively with all parties e.g. debtors, clients, solicitors, debt management companies, Citizens Advice Bureau, on the telephone.
- To deal swiftly with customer complaints in line with the departmental standards and the firm's complaints procedure.
- To monitor and review payments from debtors.
- To adhere to company standards, policies and procedures at all times.
- To contribute positively to departmental and firm-wide activities.
- To undertake relevant training as required.
Qualifications
Skills, Knowledge and Expertise
- Educated to GCSE standard grade A-C in Mathematics and English (or equivalent).
Experience
- Previous experience of using case management systems.
- Previous experience of working within a telephone environment.
Benefits
- Hybrid Working - The option to work on a hybrid basis once probation has been passed.
- Profit Share Scheme - We want all our employees to have a share in the success of the firm. This non contractual bonus is paid in June based on the profit from the previous financial year.
- Medicash - Once you have passed probation, you will be enrolled into our scheme which provides cashback on a range of health services. In addition, we also offer an Employee Assistance Programme and high street discounts.
- Birthday off - If your birthday falls on a working day, you can have that day off as an extra day’s leave.
- Pension - All employees are entitled to join our auto enrolment pension scheme. You will be enrolled in the pension after 3 months of employment dependent on age and salary.
- Death in Service Insurance - All employees will be entitled to 2 x salary. Please ensure you complete your nomination form in your new starter pack.
- Annual leave - You will receive an additional day’s holiday after every two years of service to a total maximum of 30 days.
- Legal Fees - After one year’s service, you will be entitled to a contribution towards legal fees. The rules to this can be found in the staff handbook.
- Recruitment Incentive - We offer £500 referral bonus to say thank you for introducing a job candidate that becomes employed by J&P and passes their probation.
- Season Ticket Loan - After probation, you are entitled to apply for an interest free advance for a season ticket to use public transport to reach your place of work.
- Cycle to Work Scheme - Allows you to make a saving of 25% - 39% on the retail price of a bike.
Collections Account Manager in London employer: Judge & Priestley
Judge and Priestley Solicitors LLP is an exceptional employer located in Bromley, offering a supportive and professional work environment that prioritises employee development and well-being. With a strong focus on expertise and integrity, the firm provides generous benefits such as a profit share scheme, flexible annual leave, and a volunteer sabbatical, ensuring that employees feel valued and motivated to grow within their roles. The friendly culture fosters collaboration and open communication, making it an ideal place for those seeking meaningful and rewarding employment in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and skills in a way that highlights how you can add value to the Collections Team. Keep it concise and engaging – you want to leave them wanting to know more!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Collections Account Manager position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a firm that values professional growth and teamwork.
We think you need these skills to ace Collections Account Manager in London
Some tips for your application 🫡
Show Your Expertise:Make sure to highlight your relevant experience and skills in your application. We want to see how you can bring your expertise to our Collections Team, so don’t hold back on showcasing your achievements!
Be Professional Yet Approachable:Remember, we value professionalism but also a friendly approach. Use a warm tone in your written communication, whether it’s your cover letter or emails. This will help us see how you’d fit into our team culture.
Tailor Your Application:Take the time to tailor your application to the specific role of Collections Account Manager. Mention how your skills align with the responsibilities listed in the job description, especially around managing caseloads and client relationships.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Judge & Priestley
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Account Manager. Familiarise yourself with debt recovery processes, negotiation techniques, and how to handle vulnerable customers. This will show that you're not just interested in the job, but that you’re also prepared to excel in it.
✨Practice Your Communication Skills
Since this role involves a lot of telephone communication, practice your phone manner. You want to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face during calls.
✨Showcase Your Organisational Skills
The job requires effective workload management, so be ready to discuss how you prioritise tasks. Bring examples from your past experiences where you successfully managed multiple responsibilities, especially in a fast-paced environment.
✨Emphasise Teamwork and Professionalism
Judge & Priestley value professionalism and teamwork. Be prepared to share examples of how you've worked collaboratively in previous roles. Highlight your ability to build relationships and maintain professionalism, even in challenging situations.
