Collections Account Manager

Exciting Opportunity at Judge and Priestley Solicitors LLP

Our Values

• Expert - We will invest in the continual development of our people, team and also technology to ensure that we continue to be experts in all that we do.
• Professional - We are accountable to our clients, colleagues, and all those with whom we engage to ensure that we are open, transparent and act with integrity in all that we do.
• Friendly - Whilst at all times being professional, we will ensure that we are approachable and seek to put those with whom we deal at ease in their dealings with us.

Judge & Priestley are now recruiting for a Collections Account Manager to join our Collections Team. We are a leading regional law firm, serving a wide range of commercial and private clients across London and the surrounding counties, from our Head Office in Bromley. Established since 1889, we’ve come a long way and today we are a modern, progressive practice, proud of our record on diversity and inclusion and reputation for training and promoting staff from within the business.

Our highly respected Credit Solutions Department is ranked in the Top Tier of the Legal 200 and deals with a wide range of commercial and consumer debt recovery matters, including complex commercial disputes and insolvency issues. They also manage bulk legal and pre-legal matters for a range of clients including Utility Companies, Banks, Local Authorities and Multi-National commercial organisations, by issuing claims, obtaining judgments, enforcing those judgments as well as negotiating and engaging with customers. It has also pioneered original services and solutions for the public sector. The team take pride in working in partnership with their clients, not just as solicitors, but also as trusted commercial advisors.

Key Responsibilities

• We are seeking a professional, enthusiastic account manager within the Collections Team who will manage their own caseload of pre-litigation matters on behalf of our corporate clients.
• The ideal candidate will have a confident, professional telephone manner, have good negotiation skills, the ability to type professional emails when liaising with clients or the public sector and be able to organise and prioritise their workload effectively.

Key Task Areas

• To action new instructions received from clients, including appropriate and timely recording of case contact details on Visual Files.
• To take agreed actions to attempt to recover the debt, including issuing of standard written correspondence through Visual Files and undertaking telephone calls through an automated dialler and manually.
• To work complex disputes whilst adhering to industry regulation and guidelines.
• To highlight and deal with vulnerable customers effectively.
• To manage all transactions in line with the relevant client service level agreements and update Visual Files accurately.
• To build and maintain effective professional relationships with client customers.
• To communicate effectively with all parties e.g. debtors, clients, solicitors, debt management companies, Citizens Advice Bureau, on the telephone.
• To deal swiftly with customer complaints in line with the departmental standards and the firm’s complaints procedure.
• To monitor and review payments from debtors.
• To adhere to company standards, policies and procedures at all times.
• To contribute positively to departmental and firm-wide activities.
• To undertake relevant training as required.

Skills, Knowledge and Expertise

Qualifications

• Educated to GCSE standard grade A-C in Mathematics and English (or equivalent).

Experience

• Previous experience of using case management systems.
• Previous experience of working within a telephone environment.

Benefits

• Hybrid Working - The option to work on a hybrid basis once probation has been passed.
• Profit Share Scheme - We want all our employees to have a share in the success of the firm. This non contractual bonus is paid in June based on the profit from the previous financial year.
• Medicash - Once you have passed probation, you will be enrolled into our scheme which provides cashback on a range of health services. In addition, we also offer an Employee Assistance Programme and high street discounts.
• Birthday off - If your birthday falls on a working day, you can have that day off as an extra day’s leave.
• Pension - All employees are entitled to join our auto enrolment pension scheme. You will be enrolled in the pension after 3 months of employment dependent on age and salary.
• Death in Service Insurance - All employees will be entitled to 2 x salary.
• Annual leave - You will receive an additional day’s holiday after every two years of service to a total maximum of 30 days.
• Legal Fees - After one year’s service, you will be entitled to a contribution towards legal fees.
• Recruitment Incentive - We offer £500 referral bonus to say thank you for introducing a job candidate that becomes employed by J&P and passes their probation.
• Season Ticket Loan - After probation, you are entitled to apply for an interest free advance for a season ticket to use public transport to reach your place of work.
• Cycle to Work Scheme - Allows you to make a saving of 25% - 39% on the retail price of a bike.