At a Glance
- Tasks: Manage your own caseload of pre-litigation matters and recover debts for corporate clients.
- Company: Join Judge and Priestley Solicitors, a leading regional law firm with a modern approach.
- Benefits: Enjoy hybrid working, profit share, health cashback, and extra leave on your birthday.
- Other info: Dynamic workplace with opportunities for growth and a supportive culture.
- Why this job: Be part of a respected team making a real impact in debt recovery and client relations.
- Qualifications: GCSEs in Maths and English; experience in case management and telephone environments preferred.
The predicted salary is between 24000 - 30000 £ per year.
Exciting Opportunity at Judge and Priestley Solicitors LLP
Our Values
- Expert - We will invest in the continual development of our people, team and also technology to ensure that we continue to be experts in all that we do.
- Professional - We are accountable to our clients, colleagues, and all those with whom we engage to ensure that we are open, transparent and act with integrity in all that we do.
- Friendly - Whilst at all times being professional, we will ensure that we are approachable and seek to put those with whom we deal, at ease in their dealings with us.
Judge & Priestley are now recruiting for a Collections Account Manager to join our Collections Team. We are a leading regional law firm, serving a wide range of commercial and private clients across London and the surrounding counties, from our Head Office in Bromley. Established since 1889, we have come a long way and today we are a modern, progressive practice, proud of our record on diversity and inclusion and reputation for training and promoting staff from within the business.
Our highly respected Credit Solutions Department is ranked in the Top Tier of the Legal 200 and deals with a wide range of commercial and consumer debt recovery matters, including complex commercial disputes and insolvency issues. They also manage bulk legal and pre-legal matters for a range of clients including Utility Companies, Banks, Local Authorities and Multi-National commercial organisations, by issuing claims, obtaining judgments, enforcing those judgments as well as negotiating and engaging with customers. It has also pioneered original services and solutions for the public sector. The team take pride in working in partnership with their clients, not just as solicitors, but also as trusted commercial advisors.
Key Responsibilities
- Manage own caseload of pre-litigation matters on behalf of corporate clients.
- Maintain a confident, professional telephone manner and good negotiation skills.
- Type professional emails when liaising with clients or the public sector.
- Organise and prioritise workload effectively.
Key Task Areas
- Action new instructions received from clients, including appropriate and timely recording of case contact details on Visual Files.
- Take agreed actions to attempt to recover the debt, including issuing standard written correspondence through Visual Files and undertaking telephone calls through an automated dialler and manually.
- Work on complex disputes whilst adhering to industry regulation and guidelines.
- Highlight and deal with vulnerable customers effectively.
- Manage all transactions in line with the relevant client service level agreements and update Visual Files accurately.
- Build and maintain effective professional relationships with client customers.
- Communicate effectively with all parties e.g. debtors, clients, solicitors, debt management companies, Citizens Advice Bureau, on the telephone.
- Deal swiftly with customer complaints in line with departmental standards and the firm’s complaints procedure.
- Monitor and review payments from debtors.
- Adhere to company standards, policies and procedures at all times.
- Contribute positively to departmental and firm-wide activities.
- Undertake relevant training as required.
Skills, Knowledge and Expertise
Qualifications
- Educated to GCSE standard grade A-C in Mathematics and English (or equivalent).
Experience
- Previous experience of using case management systems.
- Previous experience of working within a telephone environment.
Benefits
- Hybrid Working - The option to work on a hybrid basis once probation has been passed.
- Profit Share Scheme - A non-contractual bonus paid in June based on the profit from the previous financial year.
- Medicash - Cashback on a range of health services after passing probation.
- Birthday off - An extra day’s leave if your birthday falls on a working day.
- Pension - Enrolment in the auto enrolment pension scheme after 3 months of employment.
- Death in Service Insurance - Entitlement to 2 x salary.
- Annual leave - An additional day’s holiday after every two years of service to a total maximum of 30 days.
- Legal Fees - Contribution towards legal fees after one year’s service.
- Recruitment Incentive - £500 referral bonus for introducing a job candidate that becomes employed by J&P and passes their probation.
- Season Ticket Loan - Interest-free advance for a season ticket after probation.
- Cycle to Work Scheme - Saving of 25% - 39% on the retail price of a bike.
Collections Account Manager in London employer: Judge & Priestley LLP
Judge and Priestley Solicitors is an exceptional employer, offering a supportive and professional work environment in Bromley. With a strong commitment to employee development, hybrid working options, and a range of benefits including a profit share scheme and additional annual leave, we prioritise the well-being and growth of our staff. Our inclusive culture fosters collaboration and innovation, making it a rewarding place for those seeking a meaningful career in law.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Account Manager in London
✨Tip Number 1
Get to know the company before your interview! Research Judge and Priestley Solicitors, their values, and their approach to collections. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! As a Collections Account Manager, you'll need to handle complex disputes. Role-play with a friend or use online resources to sharpen your ability to communicate effectively and resolve issues.
✨Tip Number 3
Prepare some questions for your interview! Asking about the team dynamics or how they support professional development shows that you're proactive and keen to grow within the company.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Judge and Priestley family!
We think you need these skills to ace Collections Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Account Manager role. Highlight relevant experience and skills that match the job description, like your negotiation skills and ability to manage a caseload.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your professional approach and how you can contribute to our friendly and expert environment.
Showcase Your Communication Skills:Since this role involves liaising with clients and customers, make sure to demonstrate your strong communication skills in your application. Use clear and professional language, especially in your emails.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Judge & Priestley LLP
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Account Manager. Familiarise yourself with debt recovery processes, negotiation techniques, and how to handle vulnerable customers. This will show that you're not just interested in the job, but that you’re prepared to excel in it.
✨Practice Your Communication Skills
Since this role involves a lot of telephone communication, practice your phone manner. You want to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face during calls.
✨Showcase Your Organisational Skills
The job requires effective workload management, so be ready to discuss how you prioritise tasks. Bring examples from your past experiences where you successfully managed multiple responsibilities, especially in a fast-paced environment.
✨Emphasise Teamwork and Professionalism
Judge & Priestley value professionalism and teamwork. Be prepared to share examples of how you've worked collaboratively in previous roles. Highlight your ability to build relationships and maintain professionalism, even in challenging situations.
