Community Lead in London

Why join us

Judge. me is one of the world's most widely used product review platforms for e-commerce.

We help online merchants collect verified buyer reviews — text, photos, and video — and display them across their store and their marketing channels (Google, Tik Tok), so shoppers can buy with confidence and merchants grow through social proof.

We're best known as the leading reviews app in the Shopify ecosystem.

We're a bootstrapped, profitable, founder-owned company of around 60 people, headquartered in London — which means we move fast, answer to our customers rather than investors, and reinvest in the things that matter.

• Our impact today
• We've grown from an idea into the dominant force for trust in e-commerce:
• Shopify's #1 review solution: we power over $100B of annual Shopify GMV with reviews.
• Global scale: nearly 700,000 shops across 140+ countries use our platform.
• Massive reach: we process over 70 million orders monthly, generating 4 million+ verified buyer reviews each month.
• Organic growth: we've achieved consistent 40% year-over-year growth purely through organic growth and PLG motion.

The opportunity

We've recently built something our merchants have never had: a place to connect with each other.

We've launched our community and it's growing fast — 500+ members and counting — and this summer we host our first in-person merchant meetup.

Now we need someone to take it from a strong start to a thriving, self-sustaining community that merchants build their businesses around.

Your job is to grow membership, deepen engagement, and turn the community into Judge. me's flagship for working with operators — the people actually building and running e-commerce businesses.

We see the community as far more than a support forum.

It's an accelerator: a place where merchants share what works, learn from genuine experts (especially on the harder disciplines like email), and level up together.

You'll be the architect of that — the person who designs the programmes, hosts the sessions, and makes membership feel like something merchants can't afford to miss.

You will be fully accountable for the community while working closely with Marketing, Support, and Product.

This is a builder's role for an individual contributor — not a team to manage.

You set the strategy, and you personally deliver it: writing the content, running the events, and managing the tools and logistics that make it all happen.

If you thrive in environments with high ownership, high standards, direct communication, and real accountability — you'll do well here.

• Working pattern
• Full-time
• Location: London-based hybrid
• Minimum in-office: Tuesday + Thursday (you're welcome to come in more often)
• Reporting to: Chief Growth Officer
• Collaboration: close partnership with Marketing, Customer Support, and Product teams

Compensation

• You will
• Grow and deepen a live community: scale membership thoughtfully, drive day‑to‑day engagement, and turn casual members into active contributors and advocates.
• Host the community's live moments: run webinars, live sessions, AMAs, and events — you're the person on stage (and on screen) when the community comes together.
• Be the community's content engine: you'll work alongside our content lead, product specialist, and You Tube strategist, who all produce material useful to the community, so part of the job is drawing on their work and adapting it for your audience.

The community‑native writing is yours: posts and discussion prompts, member newsletters and emails, event and webinar copy, and speaker and partner outreach.

• Build the operator motion: identify, recruit, and champion merchant voices and community influencers — creating a network of operators who lead and inspire others.
• Own brand activations within the community: shape its tone, culture, and programmes so that membership feels like a genuine brand experience, not a forum.
• Run end‑to‑end real‑world and virtual initiatives: organise meetups, shop drop‑ins, and sessions — building on our first merchant meetup this summer — that bring merchants together and create momentum.
• Represent Judge. me in external conversations: add value in the communities where e‑commerce operators already spend time (Linked In, Reddit, forums, social), building trust and pulling people in.
• Collaborate cross‑functionally with Marketing, Customer Support, and Product to surface merchant insight and close feedback loops.
• Track and report key community metrics such as engagement, sentiment, and growth — and use the data to sharpen your approach.
• What success looks like
• The community is growing steadily and engagement is deepening — power users contribute consistently and help shape discussions.
• You have established the operator motion: a recurring cadence of live sessions, webinars, and events, with merchant voices front and centre.
• We're hosting regular in‑person and virtual events, building on our first meetup.
• You have established growth loops with the marketing team that continually attract new members and re‑engage existing ones.
• Casual users are evolving into advocates and mentors, and a core of genuine experts is emerging.
• Internal teams (Product, CS, Marketing) regularly use community feedback to inform decisions.

Benefits

• Competitive, market‑aligned salary
• Hybrid working (London office + work from home)
• Remote work flexibility, including up to 4 weeks per year working from anywhere (available after probation)
• Private health insurance through Vitality, including dental and eye care (optional, post‑probation)
• Company pension scheme with salary sacrifice options
• 30 days annual leave plus UK bank holidays
• Mac Book Pro and all necessary equipment provided
• Office perks, including weekly team lunches, snacks, and regular dinners
• Regular socials and team events

Qualifications

You’ll have 6+ years of relevant experience, confidence hosting live formats — you can run a webinar, moderate a panel, or open an event without hesitation — a natural ability to connect with people and spark conversations, curiosity and empathy — you genuinely want to understand merchants’ needs and help them get more value from Judge. me — comfort with data — you can track what’s working, spot opportunities, and adjust your approach — excellent written communication and cultural awareness across global audiences.

Some optional strengths: understanding of how customer support works (our CS team will handle technical questions); strong feel for e‑commerce; having run a DTC store; being active and recognised in e‑commerce, creator, or operator communities; built a personal or brand audience (newsletter, podcast, social or video); organised events and programmes; experimenting with AI in day‑to‑day work; and active exploring AI opportunities. e‑commerce operator experience is a real advantage but not a requirement.

AI at Judge. me

We're transforming how we work through AI — rethinking our processes and the work itself, not just adding tools on top.

In the marketing team, Claude Code is part of the day‑to‑day: it's how we draft, analyse, and build.

We highly value people who are already experimenting with AI in their own work and arrive ready to raise the bar for how the whole team uses it — whoever joins us should be excited by that, not adjusting to it.

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