At a Glance
- Tasks: Be the friendly face of our GP surgery, assisting patients and managing enquiries.
- Company: Join Jubilee Medical Group, a caring practice dedicated to community health.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on patient care and teamwork.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Enthusiastic attitude and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
We have an exciting opportunity for 1 friendly, enthusiastic and highly motivated Receptionist to come and join our team. Shift pattern for this vacancy (30 hours): Monday 8-6.30, Tuesday 8-8, Wed off, Thurs off, Fri 8-6.30. Weekend shifts to be worked on a Rota basis.
We are a busy practice offering lots of different services outside of normal GP practice work including out of hours services, enhanced access services, Care Home service, paediatric service, Ear Nose and Throat service and a Urology Service.
Main duties of the job
As a Receptionist, you will be the first point of contact with the Practice. You are expected to be professional and courteous at all times. Main duties include:
- Answering telephone calls for patients to book appointments and deal with enquiries.
- Liaising with other services and members of other teams.
- Dealing with online enquiries and e-consultations from patients.
- Front desk work dealing with patients face-to-face.
About us
Jubilee Medical Group is an established GP practice based in Newton Aycliffe with a branch site in Shildon. We have approximately 12,000 registered patients. We are open 8-8 Monday to Friday, Saturday 8-5pm and Sunday 8-4pm. We are also open on all bank holidays for the out of hours service.
The practice is passionate about providing additional services to our local community, currently offering consultant-led Paediatric and ENT clinics, out of hours access and home visits (including weekends and bank holidays) to all patients registered within our Primary Care Network. We also have a dedicated team of Advanced Nurse Practitioners supporting our local care homes ensuring our elderly population receive the appropriate clinical care and monitoring on a weekly basis. The practice has been operating as a Covid Vaccination Site since December 2020.
Job responsibilities
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the management team, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Clearing and re-stocking of consulting rooms as required.
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Dealing with clinical waste.
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Receptionist/Administrator GP Surgery employer: Jubilee Medical Group
Jubilee Medical Group is an exceptional employer located in Newton Aycliffe, offering a supportive and dynamic work environment for our Receptionist/Administrator role. We pride ourselves on our commitment to employee growth, providing opportunities for professional development while fostering a friendly and collaborative culture that prioritises patient care and community service. With a diverse range of services and a dedicated team, you will find meaningful and rewarding employment here, making a real difference in the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator GP Surgery
✨Tip Number 1
Get to know the practice! Research Jubilee Medical Group and understand their services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will boost your confidence in handling patient inquiries and give you a feel for the job's demands.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice culture and what they look for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to handle online enquiries like a champ!
We think you need these skills to ace Receptionist/Administrator GP Surgery
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific duties from the job description that you’re excited about and how your background fits with what we’re looking for.
Keep It Professional:While we love a friendly vibe, remember to maintain a professional tone in your application. Use clear language and check for any typos or errors – first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Jubilee Medical Group
✨Know the Practice Inside Out
Before your interview, take some time to research Jubilee Medical Group. Familiarise yourself with their services, values, and the community they serve. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Receptionist, you'll be the first point of contact for patients. Prepare examples of how you've successfully communicated in previous roles, whether it's handling difficult situations or providing excellent customer service. Be ready to demonstrate your friendly and professional demeanor.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like dealing with an upset patient or managing multiple phone calls. Think through potential scenarios and how you would respond, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and arrive on time for your interview. This shows respect for the interviewers' time and reflects the professionalism expected in a GP surgery environment.
