Operations Executive (Logistics)

THE ROLE & RESPONSIBILITIES

Reports To: Logistics Manager

Key Internal Relationships: Logistics Manager, Head of Operations, Head of Supply Chain, Operations Executives

Key External Relationships: Warehouse Operatives, 3rd Party Logistics Partner

Key responsibilities:

• Logistics & Order Fulfilment
  • Order Processing: Receive, review, and process daily On Trade orders, ensuring accuracy and smooth fulfilment of all orders.
  • Customer Invoicing: Responsible for accurate and timely invoicing of On Trade customers.
  • Day to Day Logistics: Manage 3rd party logistics partners (3PL) and warehouse teams to ensure first-in-first-out (FIFO) stock management and high levels of on-time in-full (OTIF) order fulfilment.
  • Excise Duty & Customs Management: Outbound duty management, ensuring Excise Movement and Control System (EMCS) compliance and management of exports.
• Efficiency & Sustainability
  • Logistics Optimisation: Analyse current supply network to identify opportunities for reducing logistics costs (LOGS), shortening delivery lead times, and improving overall service levels.
  • Sustainability Initiatives: Identify and implement environmental efficiency projects within secondary logistics – consolidating orders, reducing tonne mileage and carbon emissions, and executing alternative fuel delivery options.
  • Capacity Planning: Assist with planning and managing future capacity needs across warehouse and logistics operations.
• Key Relationship Management
  • Logistics Partners: Build best in class relationships with key 3PL and secondary logistics partners to improve overall network capability.
  • On Trade Customers: Act as the primary point of contact for all On Trade wholesalers, managing key relationships with stock controllers, warehouse operatives, and commercial teams. Resolve all fulfilment and service matters promptly and professionally, including POD discrepancies, damage claims and ullage reports.
  • Data Analysis: Analyse customer ordering patterns and logistics trends to deliver actionable insights to internal Operations and Commercial teams to drive continuous operational improvement.

This is not an exhaustive list of duties and is subject to review in agreement with the postholder.

PERSON SPECIFICATION

Qualification: Degree, preferably in relevant area such as engineering or business

Behaviour: someone who shares and displays the JUBEL culture:

• Values Driven: our five values aren’t just words on a wall. They are the attitudes, behaviours and skills we value in our team to influence who gets hired, promoted, or let go. We embrace diverse personalities and working styles, but every team member lives and breathes our five values:
• Thirsty: outstanding delivery through an insatiable drive, work ethic, and external competitiveness - want it
• Action Oriented: working at race pace with a positive and open mind towards everything, doing beats talking
• Sustainable: operating in a way so that our planet, relationships, sales and energy levels are all built to last
• Off-Piste: safe = risky. Bold and brave approach with smart risks and no fear of failure
• Curious: strong and broad appetite to learn - ask questions, be humble, embrace feedback
• High Performance: We believe the best perk we can offer people is a team of great people to work with who are equally motivated, passionate and driven.
• Freedom & Responsibility: People who take real responsibility are rare - self-starting, motivated, disciplined, proactive, not letting anything slip through the net, and working as hard on their own as they do in front of others. We hire for real responsibility so we can have true autonomy. You are treated like an adult and trusted, so you won’t be asked where you are or what you’re doing.

Knowledge & Experience

• Strong academic track record, with a supply-chain background a strong plus
• Experience balancing and managing a high number of competing priorities
• Managing stakeholders and communicating across the business
• Preferably some F&B experience, with a strong interest necessary
• Ability to use Google Sheets & MS Excel proficiently

Skills

• Analytical
• Attention to detail
• Organised
• Problem solver
• Commercial

OTHER DETAILS

• Start date: immediately
• Location: office based in Kennington, London
• Salary banding: £30,000
• Annual gift: £100 gift budget for each year you are with the business (e.g. year 3 = £300 to spend however you wish)
• Holiday policy: flexible holiday policy
• Wellbeing: private healthcare, dental care and stress relief counselling service, plus monthly personal wellbeing budget
• Team engagement: annual ski trip in March with everything apart from spending money covered by the company

JUBEL is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, colour, religion, sex, sexual orientation, marital status, age, disability, national or ethnic origin, or other protected characteristic.