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- Tasks: Support the Engagement team with administrative duties and customer service.
- Company: Join JTL, a leading training provider in England and Wales.
- Benefits: Enjoy 25 days annual leave, pension scheme, and professional development support.
- Why this job: Make a real impact while building a rewarding career in a supportive environment.
- Qualifications: GCSEs in Maths and English, excellent communication skills, and IT literacy.
- Other info: Dynamic workplace with opportunities for growth and community engagement.
The predicted salary is between 19800 - 21000 £ per year.
Location: JTL\’s National Administration Centre – Wrexham
Working pattern/hours: Full time, 35 hours per week.
Salary: Starting salary £23,845.
About JTL
JTL is one of the largest work‑based training providers in England and Wales. We work with over 8,000 learners and more than 3,000 employers across England and Wales in more than 100 locations. We are an Ofsted recognised Good provider and a registered charity, meaning every penny JTL receive is reinvested into the training we offer.
Job Purpose
To provide a professional, customer focused and first‑class service, supporting the Engagement team and JTL’s Business Plan
Key Responsibilities and Accountabilities
- To carry out a range of routine administrative duties to support the team in maintaining KPI’s and as required by Management.
- Handle all enquiries in a timely and professional manner as directed.
- Ensure all Applicant, Learner and Employer documentation / information is logged accurately into the company systems within agreed timescales, always maintaining a high level of accuracy.
- Build and maintain good working relationships with all teams within the division and with relevant external parties.
- Provide information, advice and guidance when receiving and responding to inbound communications. Where possible solving queries first‑hand, always ensuring Customer (Internal and External) satisfaction.
Qualifications
- GCSE, Maths and English, A‑C or equivalent
- Excellent communication and customer service skills
- Attention to detail, with good prioritisation and organisation skills
- IT literate with good typing skills and confident using a range of programmes including email, word processors, presentations, and spreadsheets
- Able to work with a team, take direction from others and collaborate effectively
- Prior experience in a similar role
At JTL, we believe in nurturing not only our apprentices, but also our employees. We offer a rewarding career path & excellent benefits. We welcome applicants from all sections of the community.
Some of our benefits include
- 25 days’ annual leave plus bank holidays, with extra days for long service and a Christmas shutdown.
- Generous pension scheme with matched contributions and additional employer top‑up.
- Life assurance and occupational sick pay.
- Optional private healthcare after probation, plus a free annual health check after three years.
- Gym membership discount scheme, cycle‑to‑work scheme, and access to an Employee Assistance Programme for you and your family.
- CPD support, including funding for professional qualifications, ongoing training, and paid professional memberships.
- Additional benefits such as a corporate wear allowance, retail discounts, and season ticket loans.
Our Safeguarding Commitment
JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
This role requires an Enhanced DBS check.
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Engagement Team Administrator employer: Jtltraining
Contact Detail:
Jtltraining Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Team Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already at JTL. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching JTL’s mission and values. Show us how your skills align with our goals, and don’t forget to have some questions ready to ask us!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to boost your confidence. Focus on articulating your experience and how it relates to the Engagement Team Administrator role.
✨Tip Number 4
Apply through our website for a smoother process. It shows you’re serious about joining us and helps us keep track of your application easily!
We think you need these skills to ace Engagement Team Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Engagement Team Administrator. We want to see how you can contribute to our mission at JTL!
Show Off Your Communication Skills: Since this role is all about providing a first-class service, don’t forget to showcase your excellent communication skills in your written application. Use clear and concise language to demonstrate your ability to handle enquiries professionally.
Attention to Detail is Key: We’re looking for someone who can maintain a high level of accuracy. Make sure your application is free from typos and errors, as this reflects your attention to detail. Double-check everything before hitting send!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you promptly!
How to prepare for a job interview at Jtltraining
✨Know Your Stuff
Before the interview, make sure you understand JTL's mission and values. Familiarise yourself with their work-based training approach and how they support learners and employers. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
Since the role is all about providing a first-class service, prepare examples of how you've handled customer enquiries in the past. Think about times when you solved problems or went the extra mile for someone. This will demonstrate your ability to maintain high customer satisfaction.
✨Be Detail-Oriented
Attention to detail is key for this position. During the interview, highlight your organisational skills and give examples of how you've managed documentation or data accurately in previous roles. This will reassure them that you can handle the administrative duties effectively.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team dynamics, the training opportunities available, or how success is measured in the role. Asking insightful questions shows your enthusiasm and helps you gauge if the company is the right fit for you.