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- Tasks: Support the Engagement team with administrative duties and customer-focused service.
- Company: Join JTL, a leading organisation dedicated to training and development.
- Benefits: Enjoy 25 days leave, generous pension, and health perks.
- Other info: Great career growth opportunities and a vibrant team culture.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: GCSE Maths and English, plus strong communication and IT skills.
The predicted salary is between 24858 - 24858 £ per year.
Location: JTL's National Administration Centre – Wrexham
Working pattern/hours: Full time, 35 hours per week.
Salary: Starting salary £24,858
Job Purpose: To provide a professional, customer focused and first‑class service, supporting the Engagement team and JTL’s Business Plan.
Key Responsibilities and Accountabilities:
- Carry out a range of routine administrative duties to support the team in maintaining KPIs and as required by Management.
- Handle all enquiries in a timely and professional manner as directed.
- Ensure all Applicant, Learner and Employer documentation/information is logged accurately into the company systems within agreed timescales, always maintaining a high level of accuracy.
- Build and maintain good working relationships with all teams within the division and with relevant external parties.
- Provide information, advice and guidance when receiving and responding to inbound communications.
- Where possible solve queries first‑hand, always ensuring Customer (Internal and External) satisfaction.
Person Specification
Essential Requirements:
- GCSE, Maths and English, A‑C or equivalent.
- Excellent communication and customer service skills.
- Attention to detail, with good prioritisation and organisation skills.
- IT literate with good typing skills and confident using a range of programmes including email, word processors, presentations, and spreadsheets.
- Able to work with a team, take direction from others and collaborate effectively.
Desirable:
- Prior experience in a similar role.
Benefits:
- 25 days’ annual leave plus bank holidays, with extra days for long service and a Christmas shutdown.
- Generous pension scheme with matched contributions and additional employer top‑up.
- Life assurance and occupational sick pay.
- Optional private healthcare after probation, plus a free annual health check after three years.
- Gym membership discount scheme, cycle‑to‑work scheme, and access to an Employee Assistance Programme for you and your family.
- CPD support, including funding for professional qualifications, ongoing training, and paid professional memberships.
- Additional benefits such as a corporate wear allowance, retail discounts, and season ticket loans.
This role requires an Enhanced DBS check.
Engagement Team Administrator in Wrexham employer: JTL
Contact Detail:
JTL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Team Administrator in Wrexham
✨Tip Number 1
Get to know the company! Research JTL and its values so you can show how you fit into their culture during interviews. This will help us stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, we should prepare for common interview questions that focus on handling enquiries and maintaining relationships. Role-play with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise tasks and manage your time effectively. We can use examples from past experiences to illustrate our ability to handle multiple responsibilities.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express our appreciation for the opportunity. This shows professionalism and keeps us fresh in their minds. Plus, it’s a great chance to reiterate our enthusiasm for the role!
We think you need these skills to ace Engagement Team Administrator in Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Engagement Team Administrator. We want to see how you can support our team and contribute to JTL’s Business Plan!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your customer service experience. Use clear and concise language in your application to demonstrate your ability to handle enquiries professionally.
Attention to Detail is Key: We’re looking for someone who can maintain a high level of accuracy. Double-check your application for any typos or errors before submitting it. This shows us that you take pride in your work and can manage documentation effectively.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at JTL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description for the Engagement Team Administrator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to maintaining KPIs and providing excellent customer service.
✨Show Off Your Communication Skills
Since this role requires excellent communication and customer service skills, prepare examples of how you've successfully handled enquiries or resolved issues in the past. Practising these scenarios will help you demonstrate your ability to build relationships and ensure customer satisfaction during the interview.
✨Highlight Your Attention to Detail
Attention to detail is crucial for logging documentation accurately. Bring specific examples of how you've maintained accuracy in previous roles, whether through administrative tasks or data entry. This will show that you take pride in your work and can meet the high standards expected by the company.
✨Be Ready to Discuss Teamwork
This position involves collaborating with various teams, so be prepared to discuss your experiences working in a team environment. Think of instances where you took direction from others or contributed to group projects. This will illustrate your ability to work effectively within a team and adapt to different working styles.