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- Tasks: Manage and deliver apprenticeships, ensuring quality outcomes for learners and stakeholders.
- Company: Join JTL, a supportive company dedicated to nurturing both apprentices and employees.
- Benefits: Enjoy 25 days annual leave, generous pension, private healthcare options, and professional development support.
- Why this job: Make a real impact in education while leading a dynamic team in a hybrid work environment.
- Qualifications: Management experience with KPIs and strong communication skills required.
- Other info: Great career growth opportunities and a vibrant workplace culture.
The predicted salary is between 34000 - 45000 £ per year.
Location: Hybrid. Home-based/Centre-based (JTL London South).
Working pattern/hours: Full time.
Contract type: Fixed Term until 29th January 2027. Maternity cover.
Salary: £40,000 - £45,000 depending on skills and experience.
About the role
Job Purpose: Accountable and responsible for the management and delivery of apprenticeships in the designated local area within a region, against a suite of operational and quality related KPIs, including, but not limited to, financial, staff and learner performance. To ensure the end-to-end learner journey is delivered to the standard expected delivering positive outcomes for all associated stakeholders. The post holder will ensure the effective delivery of the learner journey through management of a regional team of Training Officers. They will focus on the effective and efficient delivery of apprenticeships within our training centres whilst maintaining strong relationships with employers and other relevant stakeholders.
Key Responsibilities and Accountabilities:
- To contribute to the effective and efficient management and delivery of the local business plan. This includes the development and agreement of targets and activities to support and underpin the regional plan which in turn will feed into the corporate strategic business plans.
- Accountable for the delivery of agreed KPIs, financial performance, resources, and staff performance including appraisals.
- To ensure that the learner journey provides an excellent, high-quality experience and is delivered to the expected JTL standard as set by the Quality and Curriculum Team with agreed targets for all the learners in learning through to achievement.
- To work with the Quality and Curriculum Team to help create lean and continuously improving processes, setting out the end-to-end learner journey, including best practice for teaching and assessment.
- To follow both assessment and EPA standards and contribute to the development and review of the materials and learning resources used, providing a standardised offer for all learners.
- Ensure Safeguarding is always maintained throughout the local area, adhering to the policies and procedures. Follow any escalation required adhering to the statutory requirements.
- Manage the assessment within the local area through the effective use of the team to meet the targets as agreed within the business plan.
- Manage the individual targets at assessor, ALN and FS level, identifying any issues, suggesting proposals and mitigations of reduced delivery against target KPIs.
- Ensure regular team meetings and 121's take place ensuring consistency of delivery, sharing best practice, and escalating any issues alongside proposed solutions to the Delivery Team Manager.
- Ensure that the tutors and assessors work collaboratively to deliver the agreed learner reviews, attendance and achievements, each month and inform learners and employers of their progress.
- Intervene with any learners and employer issues, complaints, reservations on quality of delivery to retain the learners and employers with the aim of ensuring achievement by the learners.
- Report to the Delivery Team Manager any issues concerning employers and apprentices, including, but not limited to, performance of the learners, resolution of issues and deployment of appropriate resources.
- To maintain an awareness of developments in JTL's products and services, ensuring professional knowledge is always up to date across the team.
- To build and maintain good working relationships with external parties, attending and assisting with relevant networks, events, and committees to promote JTL business as required.
- To always ensure preparedness and readiness for internal and external inspections or audit.
- Participate in identifying and sharing good practice from the local areas across JTL based on delivery experience and results to inform the next iteration of the business plan.
Person Specification
Essential Requirements:
- Educated to HNC level or equivalent with 6 good O Levels/GCSEs or equivalent including Math and English (A-C).
- Proven management experience against KPIs with responsibility of large teams over a specific geographic area.
- Experience of remote management.
- Good IT skills including use of databases/dashboards for performance information.
- Good communication and presentation skills.
- Driving licence and vehicle.
- Live within the local area within the region responsible to limit the amount of travelling time.
Desirable:
- Specific teaching or assessor trade qualification in either electrical or plumbing/heating qualifications.
- Working knowledge of the building services engineering and related industries.
- Working knowledge or experience of work-based learning and Government funded apprenticeships with the rules and associated regulations.
Why join JTL?
At JTL, we believe in nurturing not only our apprentices, but also our employees. We offer a rewarding career path & excellent benefits. We welcome applicants from all sections of the community.
Some of our benefits include:
- 25 days' annual leave plus bank holidays, with extra days for long service and a Christmas shutdown.
- Generous pension scheme with matched contributions and additional employer top-up.
- Life assurance and occupational sick pay.
- Optional private healthcare after probation, plus a free annual health check after three years.
- Gym membership discount scheme, cycle-to-work scheme, and access to an Employee Assistance Programme for you and your family.
- CPD support, including funding for professional qualifications, ongoing training, and paid professional memberships.
- Additional benefits such as a corporate wear allowance, retail discounts, and season ticket loans.
This role requires an Enhanced DBS check.
Delivery Support Manager (South) - Maternity Cover in London employer: JTL
Contact Detail:
JTL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Support Manager (South) - Maternity Cover in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local events related to apprenticeships and training. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JTL and understanding their values and goals. Tailor your answers to show how your experience aligns with their mission of delivering high-quality apprenticeship programmes.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your management experience and how you've successfully met KPIs in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the JTL team.
We think you need these skills to ace Delivery Support Manager (South) - Maternity Cover in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Support Manager role. Highlight your management experience, especially with KPIs and large teams, as this is key for us. Use specific examples that showcase your skills in delivering quality outcomes.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for apprenticeships and how your background aligns with our mission at JTL. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills: Since good communication is essential for this position, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your presentation skills through your writing style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JTL
✨Know Your KPIs
Familiarise yourself with the key performance indicators (KPIs) relevant to the Delivery Support Manager role. Be ready to discuss how you've successfully managed teams against KPIs in the past, and think of specific examples that demonstrate your ability to deliver results.
✨Showcase Your Management Skills
Prepare to talk about your experience in managing large teams, especially in a remote setting. Highlight any strategies you've used to maintain team cohesion and performance, and be ready to share how you handle challenges within a team environment.
✨Understand the Learner Journey
Make sure you can articulate what a high-quality learner journey looks like. Think about how you would ensure positive outcomes for learners and employers, and be prepared to discuss any relevant experiences where you've improved processes or outcomes.
✨Build Relationships
Since this role involves maintaining strong relationships with stakeholders, come prepared with examples of how you've successfully built and maintained professional relationships in the past. This could include working with external parties or resolving issues with learners and employers.