At a Glance
- Tasks: Support the Engagement team with administrative duties and customer service.
- Company: Join JTL, a leading training provider in England and Wales.
- Benefits: Enjoy 25 days annual leave, generous pension, and health perks.
- Other info: Great career growth opportunities and a vibrant team culture.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, plus strong communication skills.
The predicted salary is between 24858 - 24858 £ per year.
Location: Office-based at JTL's National Administration Centre in Wrexham
Working pattern/hours: Full time, Fixed Term Contract of 12 months (maternity cover)
Salary: Starting salary £24,858
About JTL: JTL is one of the largest work-based training providers in England and Wales. We work with over 8,000 learners and more than 3,000 employers across England and Wales in more than 100 locations. We are an Ofsted recognised Good provider and a registered charity, meaning every penny JTL receive is reinvested into the training we offer.
Job Purpose: To provide a professional, customer focused and first-class service, supporting the Engagement team and JTL’s Business Plan.
Key Responsibilities and Accountabilities:
- To carry out a range of routine administrative duties to support the team in maintaining KPI’s and as required by Management.
- Handle all enquiries in a timely and professional manner as directed.
- Ensure all Applicant, Learner and Employer documentation / information is logged accurately into the company systems within agreed timescales, always maintaining a high level of accuracy.
- Build and maintain good working relationships with all teams within the division and with relevant external parties.
- Provide information, advice and guidance when receiving and responding to inbound communications.
- Where possible solving queries first-hand, always ensuring Customer (Internal and External) satisfaction.
Person Specification
Essential Requirements:
- GCSE, Maths and English, A-C or equivalent
- Excellent communication and customer service skills
- Attention to detail, with good prioritisation and organisation skills
- IT literate with good typing skills and confident using a range of programmes including email, word processors, presentations, and spreadsheets
- Able to work with a team, take direction from others and collaborate effectively
Desirable:
- Prior experience in a similar role
Why join JTL?
At JTL, we believe in nurturing not only our apprentices, but also our employees. We offer a rewarding career path & excellent benefits. We welcome applicants from all sections of the community. Some of our benefits include:
- 25 days’ annual leave plus bank holidays, with extra days for long service and a Christmas shutdown.
- Generous pension scheme with matched contributions and additional employer top-up.
- Life assurance and occupational sick pay.
- Optional private healthcare after probation, plus a free annual health check after three years.
- Gym membership discount scheme, cycle-to-work scheme, and access to an Employee Assistance Programme for you and your family.
- CPD support, including funding for professional qualifications, ongoing training, and paid professional memberships.
- Additional benefits such as a corporate wear allowance, retail discounts, and season ticket loans.
Our Safeguarding Commitment: JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. This role requires an Enhanced DBS check.
Engagement Team Administrator - Fixed Term Maternity Cover employer: JTL
At JTL, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values the contributions of our tutors. With generous benefits such as 25 days of annual leave, a robust pension scheme, and ongoing professional development opportunities, we empower our staff to grow while making a meaningful impact on the lives of apprentices in Nottingham. Join us in shaping the future of the electrotechnical industry in a role that is both rewarding and vital to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Team Administrator - Fixed Term Maternity Cover
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at JTL!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at JTL.
We think you need these skills to ace Engagement Team Administrator - Fixed Term Maternity Cover
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at JTL. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to JTL and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at JTL. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to JTL's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at JTL
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with JTL.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at JTL will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact JTL and how you would contribute to adapting HR strategies.
