At a Glance
- Tasks: Assist customers with IT queries and provide remote support for software issues.
- Company: Join a valued IT client focused on training and development.
- Benefits: Competitive salary, great company perks, and ongoing training opportunities.
- Other info: Work in a supportive team environment with excellent growth potential.
- Why this job: Kickstart your IT career while helping people and solving tech problems.
- Qualifications: Strong IT skills, customer service experience, and a passion for learning.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for our IT client that are looking for someone to assist their customer with IT queries, so if you like working with computers and enjoy helping people this role will be ideal. This is a fantastic opportunity for someone starting out in their IT career or possibly already working in a 1st line IT help desk support type role and want to join a company where they feel truly valued. Our client offers a competitive salary, lots of company benefits and ongoing training and development. The client is based just outside of Peterborough towards Stamford, so you will need to drive.
THE OPPORTUNITY
The Technical Support Agents work directly with their customers to educate them on features, diagnose issues and carry out remote remedial work to our software. Day-to-day, they work with Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas. Every member of the support team also receives direct support from their colleagues, supervisors and management, so a problem for you can be solved by all. They are also passionate about training and skill development, so an advanced knowledge of these platforms isn’t required from day one.
WHAT YOU’LL BE DOING
- Understanding the operation of our bespoke software systems, the hardware and software for both applications, and seeking ways to improve the reliability and performance of the systems.
- Take customer calls and attempt to resolve the customer’s enquiry or issue by remotely connecting to customer sites.
- Telephone customers and talk through certain functions, and explain the causes and solutions to the problems.
- Participate in the out of hours support rota (this could amount to 1 week in 8).
- Escalate issues to your line manager as appropriate (and according to procedure).
- Maintain a high level of call logging issue quality (ensuring others can follow your work).
- Liaise with customers professionally at all times.
- Participate in ongoing training as systems evolve and new features or functionality is built.
- Ensure the working environment is kept tidy and professional at all times.
- Ensure that your own technical knowledge is kept up to date.
YOU SHOULD APPLY IF:
- You have demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation.
- You are professional in manner, approach, appearance and confidence.
- You are motivated to learn and disseminate information.
- You have a strong work ethic.
- You have strong attention to details.
- You are hard-working and committed, with a sense of humour.
MINIMUM REQUIREMENTS:
- Excellent IT literacy, fast accurate keyboard skills.
- Confident and clear communicator (verbal, written and listening skills).
- Proven track record in customer service and support.
Technical Support Agent in Peterborough employer: JTH Recruitment Ltd
JTH Recruitment Ltd is an excellent employer, offering a supportive work environment in the heart of Cambridgeshire where employees can thrive. With a strong focus on ongoing development opportunities and a collaborative culture, team members are encouraged to grow their skills while contributing to meaningful projects. The company values hard work and dedication, making it an ideal place for those looking to build a rewarding career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Agent in Peterborough
✨Tip Number 1
Get to know the company before your interview! Research their products, culture, and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common technical support scenarios. Think about how you'd handle customer queries or issues with software. Being prepared to demonstrate your problem-solving skills can really set you apart!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you for the role, which can boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Agent in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Agent role. Highlight any IT support experience, especially with Linux or MySQL, and don’t forget to mention your customer service skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT and helping others. Share a brief story about a time you solved a tech issue or helped a customer – it’ll make you stand out!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your clear and confident communication style. Keep it professional but let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you in the running for this fantastic opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JTH Recruitment Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Linux (Debian) and MySQL before the interview. Even if you’re not an expert, showing that you have a basic understanding will impress the interviewers and demonstrate your enthusiasm for the role.
✨Practice Customer Interactions
Since this role involves a lot of customer communication, practice explaining technical concepts in simple terms. You could role-play with a friend or family member to get comfortable with how to handle common IT queries.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues, whether in a previous job or during your studies. Highlighting your problem-solving abilities will show that you can think on your feet and handle customer inquiries effectively.
✨Demonstrate Your Willingness to Learn
The company values ongoing training and development, so express your eagerness to learn new skills and adapt to evolving systems. Share any relevant courses or self-study you've undertaken to show your commitment to personal growth in the IT field.
