We are currently seeking a confident individual to work for our excellent IT client based just outside of Peterborough, due to location candidates will require a driving license and their own transport. Our client are offering a competitive salary, 2 bonuses a year, life assurance and pension. The standard hours of work are Mon - Fri 9am - 5pm. The successful candidate may have IT helpdesk support experience or have worked in a customer service role and have good IT skills. Candidates will be a clear confident communicator. Job Summary To take calls from customers regarding IT queries. Provide excellent, consistent and professional levels of service to our customers and all aspects of the business. Key Responsibilities * Understanding the operation of our bespoke software systems, the hardware and software for the both applications, and to seek ways to improve the reliability and performance of the systems. * Take customer calls and attempt to resolve the customer’s enquiry or * issue by remotely connecting to customer sites. * Telephone customers and talk through certain functions, and explain the causes and solutions to the problems. * Participate in the out of hours support rota (this could amount to 1 week * in 8) * Escalate issues to your line manager as appropriate (and according to * procedure) * Maintain a high level of call logging issue quality (ensuring others can * follow your work) * Liaise with customers professionally at all times * Participate in ongoing training as systems evolve and new features or * functionality is built * Ensure the working environment is kept tidy and professional at all times * Ensure that your own technical knowledge is kept up to date Qualifications/Experience & Qualities Strong general educational qualifications Demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation Excellent IT literacy, fast accurate keyboard skills Confident and clear communicator (verbal, written and listening skills) Proven track record in customer service and support Professional in manner, approach, appearance and confidence Motivation to learn and disseminate information Strong work ethic, requires high standards of self, able to be flexible in order to get the job done, able to work under pressure when deadlines approach Strong attention to details Hard-working and committed, with a sense of humour
