At a Glance
- Tasks: Install, maintain, and troubleshoot IT systems for customers and internally.
- Company: Join a dynamic tech company in Newtownabbey with a focus on innovation.
- Benefits: Enjoy competitive salary, health insurance, and flexible working options.
- Other info: Great opportunities for growth and learning in a supportive environment.
- Why this job: Make a real difference by solving tech problems and supporting customers.
- Qualifications: Experience in IT support and a passion for technology is essential.
The predicted salary is between 25000 - 30000 € per year.
LOCATION: Newtownabbey, Northern Ireland
RESPONSIBLE TO: Technical Manager / Managing Director
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites; and to provide a variety of technical duties as required. Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Main Duties and Responsibilities:
- Installation and configuration of software on network servers and PCs at customer premises.
- Installation of desktop, server, network and communications systems at customer premises.
- Installation of Jtec IT Ltd Cybersecurity systems.
- Provision of technical support, by telephone, Remote access and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users.
- Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
- Troubleshooting system problems on customer sites, including the documentation of solutions for common problems.
- In-house standard operating procedure creation and improvement with automation.
Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.
Skills and qualities required:
Experience and Knowledge:- Experience of installing, configuring & supporting Windows Server
- Experience of installing, configuring & supporting Windows 10/11
- Experience of installing, configuring & supporting HYPERV, VMWARE
- Experience of installing, configuring & supporting MS 365, Power Automate, Flow, Azure, Intune, SharePoint
- Experience of cyber security systems and knowledge of the products currently available.
- A sound knowledge of networking principles.
- Experience of installing, configuring & supporting security devices.
- 2yrs+ Experience within the information and computer industry.
- Full UK Driving Licence, access to a vehicle and insurance that covers business travel.
- Native or Bilingual English speaking
- A high level of self-motivation together with a willingness to learn new skills.
- A flexible and enthusiastic approach to the job.
- Good problem solving and decision-making skills.
- Can demonstrate exceptional levels of customer service and care.
- Good communication, organisation and presentation skills including the ability to write clear and concise notes.
- Strong time management and coordination skills.
ADDITIONAL INFORMATION
Training: Internal training on products and services will be provided. However, staff are also expected to be consistently keeping abreast of new developments, which would impact on his/her areas of responsibility.Travel: Pool of company vehicles on hand. Mileage is claimed at 45p per mile for site visits, if using your own vehicle.
Hours of Work: Normal working hours will be Monday to Friday, 08.30am to 5:00pm.
Health Insurance: Health plan is available to all employees.
Holidays: 20 days holiday per year plus 8 statutory.
Work From Home: JTec IT Ltd provides a hybrid working environment with WFH available, when required, after successful probation period.
JTec IT Ltd is an Equal Opportunities Employer.
Skills: M365 Support, Active Directory, VPN, Firewalls, Hardware Support, UK Driving Licence, Office 365 application support.IT Support Technician JBLE1_NI in Newtownabbey employer: Jtec IT Solutions
At JTec IT Ltd, we pride ourselves on being an exceptional employer in Newtownabbey, Northern Ireland, offering a dynamic work culture that fosters independence and innovation. Our employees benefit from comprehensive training, a hybrid working environment, and a supportive health plan, all while having the opportunity to grow their skills in a rapidly evolving IT landscape. Join us to be part of a team that values your contributions and encourages professional development in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician JBLE1_NI in Newtownabbey
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows Server, M365, and cybersecurity solutions. We want to see you confidently tackle those technical questions during interviews.
✨Tip Number 2
Show off your problem-solving skills! Prepare some examples of how you've resolved IT issues in the past. We love hearing about real-life scenarios where you've made a difference for customers.
✨Tip Number 3
Network like a pro! Connect with industry professionals on LinkedIn or attend local tech meetups. We believe that building relationships can open doors to job opportunities you might not find elsewhere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are eager to join our team.
We think you need these skills to ace IT Support Technician JBLE1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows Server, M365, and any cybersecurity systems you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Don't forget to mention your problem-solving skills and customer service experience!
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills clearly. Mention specific software and systems you've installed or troubleshot, like Windows 10/11 or VMWARE. We love seeing concrete examples of your expertise!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Jtec IT Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Windows 10/11, and the various cybersecurity systems mentioned in the job description. Be ready to discuss your hands-on experience with these technologies and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've resolved technical problems in previous roles. Think about specific situations where you had to troubleshoot hardware or software issues, and be ready to explain your thought process and the steps you took to find a solution.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to talk about how you handle customer queries and complaints. Share examples that highlight your communication skills and your ability to provide exceptional service, even under pressure.
✨Stay Updated on Industry Trends
The IT industry is always evolving, so show that you're proactive about keeping up with new technologies and trends. Mention any recent developments you've learned about and how they could impact the role or the company. This will demonstrate your commitment to continuous learning.
