At a Glance
- Tasks: Help customers with IT needs, install and troubleshoot hardware and software.
- Company: Join a dynamic tech company in Newtownabbey with a supportive culture.
- Benefits: Enjoy competitive salary, health insurance, and flexible working options.
- Other info: Opportunities for training and career growth in a fast-paced environment.
- Why this job: Make a real difference by solving tech problems and supporting users.
- Qualifications: Experience in IT support, Windows systems, and strong customer service skills.
The predicted salary is between 25000 - 30000 € per year.
LOCATION: Newtownabbey, Northern Ireland
RESPONSIBLE TO: Technical Manager / Managing Director
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites; and to provide a variety of technical duties as required. Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Main Duties and Responsibilities:
- Installation and configuration of software on network servers and PCs at customer premises.
- Installation of desktop, server, network and communications systems at customer premises.
- Installation of Jtec IT Ltd Cybersecurity systems.
- Provision of technical support, by telephone, Remote access and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users.
- Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
- Troubleshooting system problems on customer sites, including the documentation of solutions for common problems.
- In-house standard operating procedure creation and improvement with automation.
Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.
Skills and qualities required:
Experience and Knowledge:- Experience of installing, configuring & supporting Windows Server
- Experience of installing, configuring & supporting Windows 10/11
- Experience of installing, configuring & supporting HYPERV, VMWARE
- Experience of installing, configuring & supporting MS 365, Power Automate, Flow, Azure, Intune, SharePoint
- Experience of cyber security systems and knowledge of the products currently available.
- A sound knowledge of networking principles.
- Experience of installing, configuring & supporting security devices.
- 2yrs+ Experience within the information and computer industry.
- Full UK Driving Licence, access to a vehicle and insurance that covers business travel.
- Native or Bilingual English speaking
- A high level of self-motivation together with a willingness to learn new skills.
- A flexible and enthusiastic approach to the job.
- Good problem solving and decision-making skills.
- Can demonstrate exceptional levels of customer service and care.
- Good communication, organisation and presentation skills including the ability to write clear and concise notes.
- Strong time management and coordination skills.
ADDITIONAL INFORMATION
Training: Internal training on products and services will be provided. However, staff are also expected to be consistently keeping abreast of new developments, which would impact on his/her areas of responsibility.Travel: Pool of company vehicles on hand. Mileage is claimed at 45p per mile for site visits, if using your own vehicle.
Hours of Work: Normal working hours will be Monday to Friday, 08.30am to 5:00pm.
Health Insurance: Health plan is available to all employees.
Holidays: 20 days holiday per year plus 8 statutory.
Work From Home: JTec IT Ltd provides a hybrid working environment with WFH available, when required, after successful probation period.
JTec IT Ltd is an Equal Opportunities Employer.
Skills:- M365 Support
- Active Directory
- VPN
- Firewalls
- Hardware Support
- UK Driving Licence
- Office 365 application support
IT Support Technician in Newtownabbey employer: Jtec IT Solutions
JTec IT Ltd is an exceptional employer located in Newtownabbey, Northern Ireland, offering a dynamic work environment that fosters independence and initiative. With a strong focus on employee growth, we provide comprehensive training on the latest technologies, a hybrid working model, and a supportive culture that values exceptional customer service. Our competitive benefits, including health insurance and generous holiday allowances, make JTec IT Ltd a rewarding place to build your career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Newtownabbey
✨Tip Number 1
Get your networking game on! Brush up on your knowledge of Windows Server, HYPERV, and cybersecurity systems. We want to see you confidently discussing these topics in interviews, so dive into some online resources or forums to stay sharp.
✨Tip Number 2
Practice makes perfect! Set up a home lab where you can install and configure different software and systems. This hands-on experience will not only boost your skills but also give you real-life examples to share during interviews.
✨Tip Number 3
Show off your problem-solving skills! Prepare for common troubleshooting scenarios that might come up in interviews. Think about how you would approach issues with hardware or software and be ready to discuss your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace IT Support Technician in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows Server, M365, and any cybersecurity systems you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Don't forget to mention your problem-solving skills and customer service experience!
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills and any relevant certifications. We love candidates who are proactive about learning new technologies, so if you've taken any courses or training, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it's super easy!
How to prepare for a job interview at Jtec IT Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Windows 10/11, and the various cybersecurity systems mentioned in the job description. Be ready to discuss your hands-on experience with these technologies and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical problems for customers. Think about times when you had to troubleshoot issues on-site or remotely, and be ready to explain your thought process and the steps you took to find a solution.
✨Demonstrate Your Customer Service Savvy
Since this role involves a lot of customer interaction, be prepared to talk about your approach to providing excellent customer service. Share anecdotes that highlight your communication skills and how you’ve gone above and beyond to help users with their tech troubles.
✨Stay Current with Industry Trends
The IT field is always evolving, so show that you're proactive about keeping up with new technologies and trends. Mention any recent developments you've learned about and how they could benefit the company or improve customer support.
