At a Glance
- Tasks: Support and troubleshoot IT systems, install software, and assist customers with tech issues.
- Company: Join a dynamic IT company in Newtownabbey with a focus on innovation.
- Benefits: Enjoy competitive pay, health insurance, and a hybrid work environment.
- Other info: Internal training provided, with great opportunities for career growth.
- Why this job: Make a real difference by helping customers solve their tech problems every day.
- Qualifications: 2+ years in IT, experience with Windows and cybersecurity, and a passion for learning.
The predicted salary is between 25000 - 30000 € per year.
LOCATION: Newtownabbey, Northern Ireland
RESPONSIBLE TO: Technical Manager / Managing Director
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Key Responsibilities:
- Installation and configuration of software on network servers and PCs at customer premises.
- Installation of desktop, server, network and communications systems at customer premises.
- Installation of Jtec IT Ltd Cybersecurity systems.
- Provision of technical support, by telephone, remote access and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- Maintain all documentation relating to both internal and external customer projects up-to-date and accessible internally.
Skills and Qualities Required:
- Experience of installing, configuring & supporting Windows Server.
- Experience of installing, configuring & supporting Windows 10/11.
- Experience of installing, configuring & supporting HYPERV, VMWARE.
- Experience of installing, configuring & supporting MS 365, Power Automate, Flow, Azure, Intune, SharePoint.
- Experience of cyber security systems and knowledge of the products currently available.
- A sound knowledge of networking principles.
Education and Qualifications:
- 2yrs+ Experience within the information and computer industry.
- Full UK Driving Licence, access to a vehicle and insurance that covers business travel.
Interpersonal Skills:
- Native or Bilingual English speaking.
- A high level of self-motivation together with a willingness to learn new skills.
- A flexible and enthusiastic approach to the job.
ADDITIONAL INFORMATION:
- Training: Internal training on products and services will be provided.
- Travel: Pool of company vehicles on hand. Mileage is claimed at 45p per mile for site visits, if using your own vehicle.
- Hours of Work: Normal working hours will be Monday to Friday, 08.30am to 5:00pm.
- Health Insurance: Health plan is available to all employees.
- Holidays: 20 days holiday per year plus 8 statutory.
- Work From Home: JTec IT Ltd provides a hybrid working environment with WFH available, when required, after successful probation period.
- JTec IT Ltd is an Equal Opportunities Employer.
Skills:
- M365 Support
- Active Directory
- VPN
- Firewalls
- Hardware Support
- UK Driving Licence
- Office 365 application support
IT Support Analyst Windows in Newtownabbey employer: Jtec IT Solutions
JTec IT Ltd is an exceptional employer located in Newtownabbey, Northern Ireland, offering a dynamic work culture that fosters continuous learning and professional growth. With a commitment to employee well-being, we provide comprehensive health insurance, generous holiday allowances, and the flexibility of a hybrid working environment. Our team thrives on collaboration and innovation, making it an ideal place for IT Support Analysts looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst Windows in Newtownabbey
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server, MS 365, or any of the other tech mentioned in the job description, make sure to highlight that in conversations. Share examples of how you've tackled similar challenges in past roles.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and apply directly! This shows initiative and can help you stand out from the crowd. Plus, it’s a great way to get familiar with our company culture.
✨Tip Number 4
Prepare for interviews by brushing up on common IT support scenarios. Think about how you would troubleshoot issues with hardware or software, especially those related to Windows and cybersecurity. Practice makes perfect!
We think you need these skills to ace IT Support Analyst Windows in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows Server, M365, and any relevant cybersecurity knowledge. We want to see how your skills match the job description, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your previous experiences have prepared you for this role. We love seeing enthusiasm and a bit of personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We’re looking for someone who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Jtec IT Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Windows 10/11, and the various cybersecurity systems mentioned in the job description. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to think on your feet or adapt to new situations, as this role requires a high level of self-motivation and flexibility.
✨Familiarise Yourself with Remote Support Tools
Since the job involves providing technical support via telephone and remote access, it’s a good idea to familiarise yourself with common remote desktop services. Be prepared to explain how you would approach a support call and what tools you would use to assist customers effectively.
✨Stay Updated on Industry Trends
The IT industry is always evolving, so show that you're proactive about keeping up with new technologies. Mention any recent developments or trends in IT that interest you, especially those related to cybersecurity and cloud services like Azure and Intune.
