At a Glance
- Tasks: Provide IT support, troubleshoot issues, and install software for customers.
- Company: Join a dynamic tech company in Newtownabbey with a focus on innovation.
- Benefits: Enjoy competitive pay, health insurance, and a hybrid work environment.
- Other info: Internal training provided and opportunities for career growth.
- Why this job: Make a real difference by helping customers solve their tech problems.
- Qualifications: 2+ years in IT, experience with Windows and cybersecurity systems.
The predicted salary is between 25000 - 30000 € per year.
LOCATION: Newtownabbey, Northern Ireland
RESPONSIBLE TO: Technical Manager / Managing Director
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Key Responsibilities:
- Installation and configuration of software on network servers and PCs at customer premises.
- Installation of desktop, server, network and communications systems at customer premises.
- Installation of Jtec IT Ltd Cybersecurity systems.
- Provision of technical support, by telephone, remote access and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- Maintain all documentation relating to both internal and external customer projects, up-to-date and accessible internally.
Skills and Qualities Required:
- Experience of installing, configuring & supporting Windows Server.
- Experience of installing, configuring & supporting Windows 10/11.
- Experience of installing, configuring & supporting HYPERV, VMWARE.
- Experience of installing, configuring & supporting MS 365, Power Automate, Flow, Azure, Intune, SharePoint.
- Experience of cyber security systems and knowledge of the products currently available.
- A sound knowledge of networking principles.
Education and Qualifications:
- 2yrs+ Experience within the information and computer industry.
- Full UK Driving Licence, access to a vehicle and insurance that covers business travel.
Interpersonal Skills:
- Native or Bilingual English speaking.
- A high level of self-motivation together with a willingness to learn new skills.
- A flexible and enthusiastic approach to the job.
ADDITIONAL INFORMATION:
- Internal training on products and services will be provided.
- Mileage is claimed at 45p per mile for site visits, if using your own vehicle.
- Normal working hours will be Monday to Friday, 08.30am to 5:00pm.
- Health plan is available to all employees.
- 20 days holiday per year plus 8 statutory.
- JTec IT Ltd provides a hybrid working environment with WFH available, when required, after successful probation period.
- JTec IT Ltd is an Equal Opportunities Employer.
Skills:
- M365 Support
- Active Directory
- VPN
- Firewalls
- Hardware Support
- UK Driving Licence
- Office 365 application support
IT Support Analyst/Service Desk in Newtownabbey employer: Jtec IT Solutions
JTec IT Ltd is an exceptional employer located in Newtownabbey, Northern Ireland, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on training and a hybrid working environment, employees enjoy the flexibility of working from home after their probation period, alongside competitive benefits such as health insurance and generous holiday allowances. The company fosters a collaborative atmosphere where IT professionals can thrive while staying at the forefront of technological advancements.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst/Service Desk in Newtownabbey
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server, MS 365, or any of the other tech mentioned in the job description, make sure to highlight that in conversations. Share examples of how you've tackled similar challenges in past roles.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and apply directly! This shows initiative and can help you stand out from the crowd. Plus, it’s a great way to get familiar with our company culture.
✨Tip Number 4
Prepare for interviews by brushing up on common IT support scenarios. Think about how you would troubleshoot issues or explain technical concepts to non-techy customers. Practice makes perfect, and we want you to shine!
We think you need these skills to ace IT Support Analyst/Service Desk in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Windows Server, M365, and any cybersecurity knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your previous experiences make you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've resolved technical issues in the past. We’re all about finding solutions, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Jtec IT Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, M365, and cybersecurity solutions. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to think on your feet or adapt to new situations, as this role requires a proactive approach to problem-solving.
✨Demonstrate Your Communication Skills
Since you'll be providing support to customers, it's crucial to show that you can explain complex tech concepts in simple terms. Practice articulating your thoughts clearly and confidently, as effective communication is key in this role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through common IT support challenges and how you would handle them, especially in remote support situations. This will showcase your critical thinking and adaptability.
