At a Glance
- Tasks: Provide IT support, install software, and troubleshoot issues for customers.
- Company: Join a dynamic tech company in Newtownabbey with a focus on innovation.
- Benefits: Enjoy competitive salary, health insurance, and flexible working options.
- Other info: Internal training provided, with great career growth opportunities.
- Why this job: Make a real difference by helping customers solve their tech problems.
- Qualifications: 2+ years in IT, experience with Windows and cybersecurity systems.
The predicted salary is between 25000 - 30000 € per year.
LOCATION: Newtownabbey, Northern Ireland
RESPONSIBLE TO: Technical Manager / Managing Director
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Installation and configuration of software on network servers and PCs at customer premises. It is anticipated that much of this work will involve Remote Desktop Services, Windows, and Cybersecurity solutions, although a variety of other software will also be involved from time to time. Installation of desktop, server, network and communications systems at customer premises. Installation of Jtec IT Ltd Cybersecurity systems. Provision of technical support, by telephone, Remote access and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs. Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
Skills and qualities required:
- Experience of installing, configuring & supporting Windows Server
- Experience of installing, configuring & supporting Windows 10/11
- Experience of installing, configuring & supporting HYPERV, VMWARE
- Experience of installing, configuring & supporting MS 365, Power Automate, Flow, Azure, Intune, SharePoint
- Experience of cyber security systems and knowledge of the products currently available
- A sound knowledge of networking principles
Education and Qualifications:
- 2yrs+ Experience within the information and computer industry
- Full UK Driving Licence, access to a vehicle and insurance that covers business travel
Interpersonal Skills:
- Native or Bilingual English speaking
- A high level of self-motivation together with a willingness to learn new skills
- A flexible and enthusiastic approach to the job
ADDITIONAL INFORMATION
Training: Internal training on products and services will be provided.
Travel: Pool of company vehicles on hand. Mileage is claimed at 45p per mile for site visits, if using your own vehicle.
Hours of Work: Normal working hours will be Monday to Friday, 08.30am to 5:00pm.
Health Insurance: Health plan is available to all employees.
Holidays: 20 days holiday per year plus 8 statutory.
Work From Home: JTec IT Ltd provides a hybrid working environment with WFH available, when required, after successful probation period.
JTec IT Ltd is an Equal Opportunities Employer.
Skills: M365 Support, Active Directory, VPN, Firewalls, Hardware Support, UK Driving Licence, Office 365 application support.
IT Support Analyst - Microsoft, Windows in Newtownabbey employer: Jtec IT Solutions
JTec IT Ltd is an exceptional employer located in Newtownabbey, Northern Ireland, offering a dynamic work culture that prioritises employee growth and development. With a commitment to providing comprehensive internal training, a hybrid working environment, and competitive benefits such as health insurance and generous holiday allowances, employees are empowered to thrive in their roles while staying at the forefront of IT advancements.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - Microsoft, Windows in Newtownabbey
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server, MS 365, or any of the other tech mentioned in the job description, make sure to highlight that in conversations. Share examples of how you've tackled similar challenges in past roles.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and apply directly! This shows initiative and can help you stand out from the crowd. Plus, it’s a great way to get familiar with our company culture.
✨Tip Number 4
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d troubleshoot issues with Windows or cybersecurity solutions. Practising these responses will help you feel more confident when it’s time to shine!
We think you need these skills to ace IT Support Analyst - Microsoft, Windows in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Windows, Microsoft 365, and any relevant cybersecurity knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your previous experiences have prepared you for this role. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Jtec IT Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Windows 10/11, and the various cybersecurity systems mentioned in the job description. Be ready to discuss your hands-on experience with these technologies and how you've tackled specific challenges in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues for customers or colleagues. Think about a time when you had to troubleshoot a tricky problem—what steps did you take? This will demonstrate your ability to think on your feet and provide excellent support.
✨Familiarise Yourself with Remote Support Tools
Since much of the role involves providing support via Remote Desktop Services, make sure you're comfortable discussing how you use these tools. If you have experience with any specific software or methods, be ready to explain how they helped you assist users effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company's approach to IT support, their current projects, or how they stay updated with new technologies. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
