At a Glance
- Tasks: Support customers by installing, maintaining, and troubleshooting IT hardware and software.
- Company: Join a dynamic tech company in Newtownabbey with a focus on innovation.
- Benefits: Enjoy competitive salary, health insurance, and flexible hybrid working options.
- Other info: Internal training provided, with excellent career growth opportunities.
- Why this job: Make a real difference by solving tech problems and enhancing customer experiences.
- Qualifications: 2+ years in IT support, experience with Windows and cybersecurity systems.
The predicted salary is between 25000 - 30000 € per year.
LOCATION: Newtownabbey, Northern Ireland
RESPONSIBLE TO: Technical Manager / Managing Director
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Key Responsibilities:
- Installation and configuration of software on network servers and PCs at customer premises.
- Installation of desktop, server, network and communications systems at customer premises.
- Installation of Jtec IT Ltd Cybersecurity systems.
- Provision of technical support, by telephone, remote access and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- Maintain all documentation relating to both internal and external customer projects, up-to-date and accessible internally.
Skills and Qualities Required:
- Experience of installing, configuring & supporting Windows Server.
- Experience of installing, configuring & supporting Windows 10/11.
- Experience of installing, configuring & supporting HYPERV, VMWARE.
- Experience of installing, configuring & supporting MS 365, Power Automate, Flow, Azure, Intune, SharePoint.
- Experience of cyber security systems and knowledge of the products currently available.
- A sound knowledge of networking principles.
Education and Qualifications:
- 2yrs+ Experience within the information and computer industry.
- Full UK Driving Licence, access to a vehicle and insurance that covers business travel.
Interpersonal Skills:
- Native or Bilingual English speaking.
- A high level of self-motivation together with a willingness to learn new skills.
- A flexible and enthusiastic approach to the job.
ADDITIONAL INFORMATION:
- Training: Internal training on products and services will be provided.
- Travel: Pool of company vehicles on hand. Mileage is claimed at 45p per mile for site visits, if using your own vehicle.
- Hours of Work: Normal working hours will be Monday to Friday, 08.30am to 5:00pm.
- Health Insurance: Health plan is available to all employees.
- Holidays: 20 days holiday per year plus 8 statutory.
- Work From Home: JTec IT Ltd provides a hybrid working environment with WFH available, when required, after successful probation period.
- JTec IT Ltd is an Equal Opportunities Employer.
Skills: M365 Support, Active Directory, VPN, Firewalls, Hardware Support, UK Driving Licence, Office 365 application support.
IT Support Analyst - Microsoft in Newtownabbey employer: Jtec IT Solutions
JTec IT Ltd is an exceptional employer located in Newtownabbey, Northern Ireland, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on training and a hybrid working environment, employees enjoy the flexibility of working from home after their probation period, alongside competitive benefits such as health insurance and generous holiday allowances. The company fosters a collaborative atmosphere where IT Support Analysts can thrive while staying at the forefront of technology advancements.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - Microsoft in Newtownabbey
✨Tip Number 1
Network like a pro! Attend local IT meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, especially those involving Windows Server and cybersecurity. This can really impress potential employers.
✨Tip Number 3
Don’t just apply; engage! When you find a job on our website, reach out to the hiring manager on LinkedIn. A friendly message can make you stand out from the crowd.
✨Tip Number 4
Prepare for the interview by brushing up on common IT support scenarios. Practice troubleshooting questions and be ready to demonstrate your problem-solving skills on the spot!
We think you need these skills to ace IT Support Analyst - Microsoft in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows Server, M365, and any relevant cybersecurity knowledge. We want to see how your skills match the job description, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your previous experiences have prepared you for this role. We love seeing enthusiasm and a bit of personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We’re looking for someone who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Jtec IT Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, M365, and cybersecurity solutions. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to think on your feet or adapt to new situations. This will demonstrate your ability to handle the unexpected, which is crucial for an IT Support Analyst.
✨Communicate Clearly and Confidently
Since you'll be providing support to users, it's essential to communicate complex technical information in a way that's easy to understand. Practice explaining technical concepts in simple terms, and be ready to showcase your interpersonal skills during the interview.
✨Stay Updated on Industry Trends
Keep yourself informed about the latest developments in the IT industry, especially regarding new technologies and cybersecurity threats. Mentioning recent trends or innovations during your interview can impress the hiring team and show your commitment to continuous learning.
