At a Glance
- Tasks: Support customers by installing, maintaining, and troubleshooting IT hardware and software.
- Company: Join a dynamic tech company in Newtownabbey with a focus on innovation.
- Benefits: Enjoy competitive salary, health insurance, and 20 days holiday plus 8 statutory days.
- Other info: Hybrid working environment with internal training and excellent career growth opportunities.
- Why this job: Make a real difference in the IT world while developing your skills and knowledge.
- Qualifications: 2+ years in IT, experience with Windows, M365, and cybersecurity solutions.
The predicted salary is between 25000 - 30000 € per year.
LOCATION: Newtownabbey, Northern Ireland
RESPONSIBLE TO: Technical Manager / Managing Director
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Key Responsibilities:
- Installation and configuration of software on network servers and PCs at customer premises.
- Installation of desktop, server, network and communications systems at customer premises.
- Installation of Jtec IT Ltd Cybersecurity systems.
- Provision of technical support, by telephone, remote access and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- Maintain all documentation relating to both internal and external customer projects, up-to-date and accessible internally.
Skills and Qualities Required:
- Experience of installing, configuring & supporting Windows Server.
- Experience of installing, configuring & supporting Windows 10/11.
- Experience of installing, configuring & supporting HYPERV, VMWARE.
- Experience of installing, configuring & supporting MS 365, Power Automate, Flow, Azure, Intune, SharePoint.
- Experience of cyber security systems and knowledge of the products currently available.
- A sound knowledge of networking principles.
Education and Qualifications:
- 2yrs+ Experience within the information and computer industry.
- Full UK Driving Licence, access to a vehicle and insurance that covers business travel.
Interpersonal Skills:
- Native or Bilingual English speaking.
- A high level of self-motivation together with a willingness to learn new skills.
- A flexible and enthusiastic approach to the job.
ADDITIONAL INFORMATION:
- Training: Internal training on products and services will be provided.
- Travel: Pool of company vehicles on hand. Mileage is claimed at 45p per mile for site visits, if using your own vehicle.
- Hours of Work: Normal working hours will be Monday to Friday, 08.30am to 5:00pm.
- Health Insurance: Health plan is available to all employees.
- Holidays: 20 days holiday per year plus 8 statutory.
- Work From Home: JTec IT Ltd provides a hybrid working environment with WFH available, when required, after successful probation period.
- JTec IT Ltd is an Equal Opportunities Employer.
Skills: M365 Support, Active Directory, VPN, Firewalls, Hardware Support, UK Driving Licence, Office 365 application support.
IT Service Support Analyst in Newtownabbey employer: Jtec IT Solutions
JTec IT Ltd is an exceptional employer located in Newtownabbey, Northern Ireland, offering a dynamic work culture that prioritises employee growth and development. With a commitment to providing comprehensive internal training, a hybrid working environment, and competitive benefits such as health insurance and generous holiday allowances, employees are empowered to thrive in their roles while staying at the forefront of IT advancements. Join us to be part of a supportive team that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Support Analyst in Newtownabbey
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server, MS 365, or any of the other tech mentioned in the job description, make sure to highlight that in conversations. Be ready to discuss specific projects or challenges you've tackled.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and apply directly! This shows initiative and can sometimes get your application noticed faster. Plus, it’s a great way to learn more about our company culture.
✨Tip Number 4
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d troubleshoot issues or explain tech concepts to non-techy folks. Practice makes perfect, and it’ll help you feel more confident when the time comes!
We think you need these skills to ace IT Service Support Analyst in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows Server, M365, and any cybersecurity systems you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon unless it's relevant. We want to get to know you, but we also need to see that you can communicate effectively with customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Jtec IT Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, M365, and cybersecurity solutions. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to think on your feet or adapt to new situations. This will demonstrate your ability to handle the unexpected, which is crucial for an IT Service Support Analyst.
✨Communicate Clearly and Confidently
Since you'll be providing support to customers, it's essential to communicate complex technical information in a way that's easy to understand. Practice explaining technical concepts in simple terms, and be ready to showcase your interpersonal skills during the interview.
✨Stay Updated on Industry Trends
Show your enthusiasm for the IT industry by discussing recent developments or technologies that interest you. This could include new cybersecurity threats or advancements in cloud services. It demonstrates your commitment to continuous learning and staying relevant in the field.
