At a Glance
- Tasks: Install, maintain, and troubleshoot IT systems for customers and provide top-notch technical support.
- Company: Join a dynamic tech company in Newtownabbey with a focus on innovation.
- Benefits: Enjoy competitive salary, health insurance, 20 days holiday, and hybrid working options.
- Other info: Ongoing training and excellent career growth opportunities await you!
- Why this job: Make a real difference by solving tech problems and helping customers thrive.
- Qualifications: 2+ years in IT, experience with Windows Server, and a passion for customer service.
The predicted salary is between 25000 - 35000 € per year.
LOCATION: Newtownabbey, Northern Ireland
RESPONSIBLE TO: Technical Manager / Managing Director
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites; and to provide a variety of technical duties as required. Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Main Duties and Responsibilities:
- Installation and configuration of software on network servers and PCs at customer premises.
- Installation of desktop, server, network and communications systems at customer premises.
- Installation of Jtec IT Ltd Cybersecurity systems.
- Provision of technical support, by telephone, Remote access and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users.
- Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
- Troubleshooting system problems on customer sites, including the documentation of solutions for common problems.
- In-house standard operating procedure creation and improvement with automation.
Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.
Skills and qualities required:
Experience and Knowledge:- Experience of installing, configuring & supporting Windows Server.
- Experience of installing, configuring & supporting Windows 10/11.
- Experience of installing, configuring & supporting HYPERV, VMWARE.
- Experience of installing, configuring & supporting MS 365, Power Automate, Flow, Azure, Intune, SharePoint.
- Experience of cyber security systems and knowledge of the products currently available.
- A sound knowledge of networking principles.
- Experience of installing, configuring & supporting security devices.
- 2yrs+ Experience within the information and computer industry.
- Full UK Driving Licence, access to a vehicle and insurance that covers business travel.
- Native or Bilingual English speaking.
- A high level of self-motivation together with a willingness to learn new skills.
- A flexible and enthusiastic approach to the job.
- Good problem solving and decision-making skills.
- Can demonstrate exceptional levels of customer service and care.
- Good communication, organisation and presentation skills including the ability to write clear and concise notes.
- Strong time management and coordination skills.
ADDITIONAL INFORMATION
Training: Internal training on products and services will be provided. However, staff are also expected to be consistently keeping abreast of new developments, which would impact on his/her areas of responsibility.Travel: Pool of company vehicles on hand. Mileage is claimed at 45p per mile for site visits, if using your own vehicle.
Hours of Work: Normal working hours will be Monday to Friday, 08.30am to 5:00pm.
Health Insurance: Health plan is available to all employees.
Holidays: 20 days holiday per year plus 8 statutory.
Work From Home: JTec IT Ltd provides a hybrid working environment with WFH available, when required, after successful probation period.
JTec IT Ltd is an Equal Opportunities Employer.
Skills:- M365 Support
- Active Directory
- VPN
- Firewalls
- Hardware Support
- UK Driving Licence
- Office 365 application support
IT Support Technician in Belfast employer: Jtec IT Solutions
JTec IT Ltd is an exceptional employer located in Newtownabbey, Northern Ireland, offering a dynamic work culture that fosters independence and initiative among its IT Support Technicians. With a commitment to employee growth through internal training and a hybrid working environment, the company provides competitive benefits including health insurance, generous holiday allowances, and mileage reimbursement for site visits, making it an attractive choice for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Belfast
✨Tip Number 1
Get your networking game on! Make sure you connect with folks in the IT industry, whether it's through LinkedIn or local meetups. We all know that sometimes it's not just what you know, but who you know that can land you that IT Support Technician role.
✨Tip Number 2
Show off your skills! When you're chatting with potential employers, highlight your experience with Windows Server, MS 365, and cybersecurity solutions. We want to see how you can solve problems and provide top-notch support, so don’t hold back!
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common technical questions and scenarios you might face as an IT Support Technician. We suggest setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to us. Plus, we love seeing candidates who take the initiative to apply directly. So, don’t hesitate – get your application in and let’s chat about how you can fit into our team!
We think you need these skills to ace IT Support Technician in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows Server, cybersecurity systems, and any relevant software you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Don't forget to mention your problem-solving skills and customer service experience – we love that!
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills and knowledge. Mention specific tools and technologies you've used, like MS 365 or VMWARE. We’re keen on candidates who are up-to-date with industry developments, so let us know what you've been learning!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're serious about joining our team at StudySmarter!
How to prepare for a job interview at Jtec IT Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Windows 10/11, and the various cybersecurity systems mentioned in the job description. Be ready to discuss your hands-on experience with these technologies and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical problems for customers. Think about times when you had to troubleshoot issues on-site or remotely, and be ready to explain your thought process and the steps you took to find a solution.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to talk about your approach to providing excellent customer service. Share anecdotes that highlight your communication skills and how you’ve gone above and beyond to help users.
✨Stay Updated on Industry Trends
The IT industry is always evolving, so show that you're proactive about keeping up with new technologies. Mention any recent developments you've learned about and how they could benefit the company or improve customer support.
