At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients using Microsoft 365.
- Company: Join JTec IT Ltd, a leading IT support provider in Northern Ireland.
- Benefits: Enjoy a competitive salary, hybrid working, and private healthcare.
- Other info: Great opportunities for career advancement and professional development.
- Why this job: Make a real difference in tech support while growing your skills in a supportive environment.
- Qualifications: Experience with Microsoft 365 and strong customer service skills are essential.
The predicted salary is between 30000 - 30000 € per year.
At JTec IT Ltd we deliver IT support and services to a wide range of clients, mainly across Northern Ireland. Services include supplying and supporting computers, servers, networks, security equipment and Cloud technologies as well as providing software and support of Cyber Security services. Customer service is at the forefront of our thinking, making sure our clients' IT systems work the way they are intended to.
The Role
We are now seeking an experienced Level 2 IT Support Technician specialising in Microsoft 365 to join our existing support team. This is a key technical role responsible for providing second/third line technical support to our clients online, on the telephone and on site. The technician is responsible for implementing, investigating, resolving and supporting Microsoft 365 systems, across a variety of technologies such as Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure AD, Information Technology and Security services. Additional support to clients' Windows based computer systems including Windows Desktop and Server operating systems with associated applications.
Key Responsibilities:
- Deliver a high level of customer service.
- Provide level 2 technical support to customers within our Service Level Agreements, ensuring that all tickets are correctly logged.
- Pro-actively monitor internal systems including backup reports, network and device monitoring systems, anti-virus, and patch management dashboards etc to identify issues of concern and resolve areas of concern.
- Configure, deliver & deploy PCs, laptops to clients.
- Perform regular remote or onsite maintenance checks.
- Provide onsite technical support to facilitate the collection and delivery of hardware for troubleshooting and repair.
- Refer client requests for advice & consultation to the Business Development Manager.
- Manage & monitor client IT systems.
- Collaborate with the team in areas of the business to increase product and service knowledge.
- Mentor junior members of the team to develop their skillsets.
- Create & update technical documentation and knowledgebase articles.
- Take responsibility for one’s own professional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved.
Essential
- Two years of experience with proven skills in supporting / deploying / configuring the following:
- Microsoft 365 Services and Solutions
- Microsoft Windows Desktop and Server Operating Systems
- Anti-Virus, Anti-Malware & Anti-Spam Solutions
- Backup technologies such as Cloud backup solutions, Veeam, Storage Craft, Azure backup
- Hardware Maintenance (Servers, Laptops and Desktops)
- Patch Management Solutions
- Network Topology Switching and VLANs, VPNs
- Network Security Appliances such as SonicWall, Fortinet, WatchGuard, Sophos, Draytek
- Experience with ticket management systems
Desirable:
- Professional IT Certifications in: Microsoft Certified Associate (Teams, O365, Azure, Security)
- Intune, Azure, Security experience and certification
Required:
- Permanent ability to live and work in Northern Ireland without visa sponsorship.
- Previous experience in an IT/professional services organisation
- Full UK Driving Licence
- English as a first language
- Right to work in the UK
JTec is an equal opportunities employer.
Job Types: Full-time, Permanent
Salary: Starting from £30,000.00 per year depending on experience.
Schedule: Monday to Friday 08:30am to 5:00pm
Benefits of working with JTec IT:
- Competitive Salary
- Company Pension
- Hybrid Working
- Private Healthcare
- Flexible Work Arrangements: JTec IT supports a healthy work-life balance and offer flexible work hours.
- Supportive Management: JTec IT have a strong commitment to providing guidance, mentorship, and regular feedback from experienced managers to help you develop quickly within the organisation.
- Professional Development: Access to continuous learning and professional growth through workshops, training programs, and certifications. Time allocated for professional development.
- Career Advancement: Opportunities to develop to Level 3 Technician and Team Leader roles.
- Company Culture: JTec IT operate in a strong team environment where staff are happy to come to work. We have a collaborative and inclusive approach to everything that we do that is from the top down. Our staff buy in to our mission statement which is to both Inspire and nurture the best use of technology in Northern Ireland – one person, one PC and one business at a time.
- Networking Opportunities: Access to several networking groups, and attendance at industry events to expand knowledge and professional your network.
IT Support Technician in Newtownabbey employer: JTec IT Ltd
At JTec IT Ltd, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes private healthcare and a company pension. Our supportive management fosters a collaborative work culture, ensuring that employees have access to professional development opportunities and the chance to advance their careers within a strong team environment in Newtownabbey. With a commitment to work-life balance and continuous learning, we inspire our staff to excel in their roles while nurturing their growth in the ever-evolving field of IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Newtownabbey
✨Tip Number 1
Get your networking game on! Reach out to folks in the IT community, attend local meetups, or join online forums. You never know who might have a lead on that perfect IT Support Technician role.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your expertise in Microsoft 365 and other tech areas. This can really make you stand out when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online platforms. Focus on common IT support scenarios and how you'd tackle them, especially around customer service and technical troubleshooting.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are keen on joining our team. Plus, it shows you're genuinely interested in working with us at JTec IT.
We think you need these skills to ace IT Support Technician in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft 365 and any relevant technical skills. We want to see how your background fits with what we do at JTec!
Show Off Your Customer Service Skills:Since customer service is key for us, don’t forget to showcase your experience in providing excellent support. Share specific examples of how you've helped clients in the past – it’ll make you stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at JTec IT Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 services and solutions. Be prepared to discuss your experience with Exchange Online, SharePoint, Teams, and other relevant technologies. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Customer Service Skills
Since customer service is a top priority for the company, be ready to share examples of how you've provided excellent support in the past. Think of specific situations where you resolved issues effectively and kept clients happy. This will demonstrate that you understand the importance of client satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support situations, such as troubleshooting a network issue or assisting a client with a software problem. This will show your problem-solving abilities and how you approach challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
