At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients using Microsoft 365.
- Company: Join JTec IT Ltd, a leading IT support provider in Northern Ireland.
- Benefits: Enjoy competitive salary, hybrid working, private healthcare, and professional development opportunities.
- Other info: Be part of a supportive team culture that values mentorship and career advancement.
- Why this job: Make a real impact by helping clients optimise their IT systems and grow your tech skills.
- Qualifications: Five years of experience in IT support, especially with Microsoft 365 and Windows systems.
The predicted salary is between 34000 - 42500 € per year.
At JTec IT Ltd we deliver IT support and services to a wide range of clients, mainly across Northern Ireland. Services include supplying and supporting computers, servers, networks, security equipment and Cloud technologies as well as providing software and support of Cyber Security services.
Customer service is at the forefront of our thinking, making sure our clients' IT systems work the way they are intended to.
The Role
We are now seeking an experienced IT Senior Support Technician specialising in Microsoft 365 to join our existing support team. This is a key technical role responsible for providing second/third line technical support to our clients online, on the telephone and on site. The technician is responsible for implementing, investigating, resolving and supporting Microsoft 365 systems, across a variety of technologies such as Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure AD, Information Technology and Security services. Additional support to clients' Windows based computer systems including Windows Desktop and Server operating systems with associated applications.
Key Responsibilities:
- Deliver a high level of customer service.
- Provide technical support to customers within our Service Level Agreements, ensuring that all tickets are correctly logged.
- Pro-actively monitor internal systems including backup reports, network and device monitoring systems, anti-virus, and patch management dashboards etc to identify issues of concern and resolve areas of concern.
- Configure, deliver & deploy PCs, laptops to clients.
- Perform regular remote or onsite maintenance checks.
- Provide onsite technical support to facilitate the collection and delivery of hardware for troubleshooting and repair.
- Refer client requests for advice & consultation to the Business Development Manager.
- Manage & monitor client IT systems.
- Collaborate with the team in areas of the business to increase product and service knowledge.
- Mentor junior members of the team to develop their skillsets.
- Create & update technical documentation and knowledgebase articles.
- Take responsibility for one’s own professional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved.
Essential
- Five years of experience with proven skills in supporting / deploying / configuring the following:
- Microsoft 365 Services and Solutions
- Microsoft Windows Desktop and Server Operating Systems
- Anti-Virus, Anti-Malware & Anti-Spam Solutions
- Backup technologies such as Cloud backup solutions, Veeam, Storage Craft, Azure backup
- Hardware Maintenance (Servers, Laptops and Desktops)
- Patch Management Solutions
- Network Topology Switching and VLANs, VPNs
- Network Security Appliances such as SonicWall, Fortinet, WatchGuard, Sophos, Draytek
- Experience with ticket management systems
Desirable:
- Professional IT Certifications in: Microsoft Certified Associate (Teams, O365, Azure, Security) Intune, Azure, Security experience and certification
Required:
- Permanent ability to live and work in Northern Ireland without visa sponsorship.
- Previous experience in an IT/professional services organisation.
- Full UK Driving Licence.
- English as a first language.
- Right to work in the UK.
JTec is an equal opportunities employer.
Job Types: Full-time, Permanent
Salary: Starting from £34,000.00 per year depending on experience.
Schedule: Monday to Friday 08:30am to 5:00pm
Benefits of working with JTec IT:
- Competitive Salary
- Company Pension
- Hybrid Working
- Private Healthcare
- Flexible Work Arrangements: JTec IT supports a healthy work-life balance and offers flexible work hours.
- Supportive Management: JTec IT have a strong commitment to providing guidance, mentorship, and regular feedback from experienced managers to help you develop quickly within the organisation.
- Professional Development: Access to continuous learning and professional growth through workshops, training programmes, and certifications. Time allocated for professional development.
- Career Advancement: Opportunities to develop to Level 3 Technician and Team Leader roles.
- Company Culture: JTec IT operate in a strong team environment where staff are happy to come to work. We have a collaborative and inclusive approach to everything that we do that is from the top down. Our staff buy into our mission statement which is to both inspire and nurture the best use of technology in Northern Ireland – one person, one PC and one business at a time.
- Networking Opportunities: Access to several networking groups, and attendance at industry events to expand knowledge and professional network.
IT Senior Support Technician in Newtownabbey employer: JTec IT Ltd
JTec IT Ltd is an exceptional employer located in Newtownabbey, offering a vibrant work culture that prioritises customer service and employee development. With competitive salaries, flexible working arrangements, and a strong commitment to professional growth, employees are encouraged to thrive in their roles while enjoying a supportive team environment. The company fosters collaboration and inclusivity, ensuring that every team member feels valued and inspired to contribute to the mission of optimising technology use across Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land IT Senior Support Technician in Newtownabbey
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend local meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. Focus on common questions related to IT support and Microsoft 365, so you can showcase your skills confidently when it counts.
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with Microsoft 365 and any cool projects you've worked on. This will help you stand out as someone who's genuinely excited about the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the JTec team and contributing to our mission.
We think you need these skills to ace IT Senior Support Technician in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Senior Support Technician role. Highlight your experience with Microsoft 365 and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a perfect fit for JTec. Don’t forget to mention your customer service skills, as they’re super important to us.
Show Off Your Technical Skills:In your application, be sure to showcase your technical expertise, especially in areas like Microsoft Windows and network security. We love candidates who can demonstrate their problem-solving abilities and technical know-how!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at JTec IT Ltd
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365 services, especially Exchange Online, SharePoint, and Teams. Be prepared to discuss how you've implemented or supported these technologies in previous roles, as this will show your expertise and readiness for the position.
✨Showcase Your Customer Service Skills
Since customer service is a top priority for JTec IT, think of examples where you've gone above and beyond to help clients. Prepare to share specific instances where your support made a significant difference, demonstrating your commitment to high-quality service.
✨Familiarise Yourself with Ticket Management Systems
Understanding ticket management systems is crucial for this role. If you have experience with any specific systems, be ready to discuss how you used them to manage and resolve client issues efficiently. If not, do some research on common systems used in the industry.
✨Prepare Questions About Professional Development
JTec IT values continuous learning and professional growth. Prepare thoughtful questions about their training programs, mentorship opportunities, and career advancement paths. This shows that you're not only interested in the job but also in growing with the company.
