At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients using Microsoft 365.
- Company: JTec IT Ltd, a leading IT support provider in Northern Ireland.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of learning opportunities.
- Why this job: Join a dynamic team and make a real difference in clients' IT experiences.
- Qualifications: Experience with Microsoft 365 and strong customer service skills.
The predicted salary is between 25000 - 35000 € per year.
At JTec IT Ltd we deliver IT support and services to a wide range of clients, mainly across Northern Ireland. Services include supplying and supporting computers, servers, networks, security equipment and Cloud technologies as well as providing software and support of Cyber Security services. Customer service is at the forefront of our thinking, making sure our clients' IT systems work the way they are intended to.
The Role
We are now seeking an experienced Level 2 IT Support Technician specialising in Microsoft 365 to join our existing support team. This is a key technical role responsible for providing second/third line technical support to our clients online, on the telephone and on site. The technician is responsible for implementing, investigating, resolving and supporting Microsoft 365 systems, across a variety of technologies such as Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure AD, Information Technology and Security services. Additional support to clients' Windows based computer systems including Windows Desktop and Server operating systems with associated applications.
Key Responsibilities:
- Deliver a high level of customer service.
- Provide level 2 technical support to customers within our Service Level Agreements, ensuring that all tickets are correctly logged.
- Pro-actively monitor internal systems including backup reports, network and device monitoring systems, anti-virus, and patch management dashboards etc to identify issues of concern and resolve areas of concern.
- Configure, deliver.
IT Support Technician employer: JTec IT Ltd
At JTec IT Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work environment that prioritises customer service and technical excellence. Our team enjoys a collaborative culture with ample opportunities for professional growth, particularly in the rapidly evolving field of IT support and Cyber Security. Located in Northern Ireland, we provide our employees with the chance to work with cutting-edge technologies while making a meaningful impact on our diverse client base.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or online webinars related to Microsoft 365 and IT support. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially those involving Microsoft 365. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you would handle specific issues with Microsoft 365 or customer service challenges. Practising these responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with Microsoft 365 and any relevant IT support skills. We want to see how you can bring your expertise to our team, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the IT Support Technician role. Mention specific technologies from the job description, like Exchange Online or Azure AD, to show us you’re the perfect fit.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your tone professional. Show us your personality but also your commitment to delivering top-notch customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JTec IT Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and related technologies like Exchange Online, SharePoint, and Teams. Be ready to discuss specific scenarios where you've successfully resolved issues or implemented solutions in these areas.
✨Showcase Your Customer Service Skills
Since customer service is key for this role, prepare examples that highlight your ability to communicate effectively with clients. Think about times when you went above and beyond to ensure a client's IT system was running smoothly.
✨Familiarise Yourself with the Company
Do a bit of research on JTec IT Ltd and their client base. Understanding their services and the industries they serve will help you tailor your answers and show that you're genuinely interested in the company.
✨Prepare for Technical Questions
Expect to face technical questions that test your problem-solving skills. Practice explaining how you would approach common IT support scenarios, especially those involving Windows systems and security services, to demonstrate your expertise.
