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- Tasks: Provide tech support, troubleshoot issues, and maintain IT infrastructure.
- Company: Join JTEC IT Solutions, a top ICT provider with 26 years of experience.
- Benefits: Enjoy a hybrid work model with flexibility and a supportive team environment.
- Why this job: Be part of a dynamic team that enhances businesses through innovative IT solutions.
- Qualifications: Technical skills in troubleshooting, network setup, and cybersecurity are essential.
- Other info: Relevant IT certifications or diplomas are a bonus; experience in business IT support is advantageous.
The predicted salary is between 30000 - 42000 £ per year.
JTEC IT Solutions, based in Newtownabbey, is a leading supplier of ICT Solutions with over 26 years of experience. We offer a full range of IT products and services, including network servers, desktop PCs, data backup and recovery solutions, internet connectivity, and software solutions. Our approach focuses on understanding and meeting the unique needs of each business, providing customized IT solutions for optimal use. We strive to build long-term partnerships with businesses throughout Northern and Southern Ireland, delivering cost-effective, reliable solutions with rapid returns on investment.
This is a full-time hybrid role for an IT Service Technician. The role is based in Newtownabbey, but some work from home is acceptable. The IT Service Technician will be responsible for providing technical support, troubleshooting hardware and software issues, maintaining IT infrastructure, and performing system and network administration. Additional responsibilities include setting up and configuring network equipment, managing data backups, and ensuring cybersecurity measures are in place. The technician will work closely with clients to understand their IT needs and provide solutions that enhance their business operations.
Qualifications:
- Technical skills in hardware and software troubleshooting, network setup, and configuration
- Experience in system administration, data backup, and recovery
- Knowledge of cybersecurity practices and measures
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Relevant IT certifications or diplomas are a plus
- Experience in providing IT support in a business environment is advantageous
IT Service Technician employer: JTec IT Ltd
Contact Detail:
JTec IT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Technician
✨Tip Number 1
Familiarise yourself with the specific IT products and services offered by JTEC IT Solutions. Understanding their range of solutions will help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your technical skills, especially in hardware and software troubleshooting, network setup, and cybersecurity practices. Being able to discuss recent trends or challenges in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully provided IT support in previous roles. Highlighting your problem-solving abilities and customer service skills will show that you can effectively meet client needs.
✨Tip Number 4
Network with professionals in the IT field, particularly those who have experience in similar roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position at JTEC IT Solutions.
We think you need these skills to ace IT Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills and experiences that align with the IT Service Technician role. Emphasise your troubleshooting abilities, experience in system administration, and any relevant IT certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of JTEC IT Solutions and their approach to customised IT solutions. Mention specific examples of how your skills can meet their needs and enhance client operations.
Highlight Communication Skills: Since excellent communication and customer service skills are crucial for this role, provide examples in your application that demonstrate your ability to work closely with clients and resolve issues effectively.
Showcase Relevant Experience: If you have previous experience providing IT support in a business environment, make sure to detail this in your application. Highlight specific projects or tasks that relate to the responsibilities outlined in the job description.
How to prepare for a job interview at JTec IT Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting, as well as network setup. Bring examples of past challenges you've faced and how you resolved them, as this will demonstrate your problem-solving abilities.
✨Understand Cybersecurity Practices
Since cybersecurity is a key aspect of the role, brush up on current best practices and be ready to discuss how you would implement these measures in a business environment. This shows that you are proactive and knowledgeable about protecting IT infrastructure.
✨Demonstrate Excellent Communication Skills
As an IT Service Technician, you'll need to communicate effectively with clients. Practice explaining technical concepts in simple terms, and be ready to provide examples of how you've successfully interacted with clients in the past.
✨Prepare for Scenario-Based Questions
Expect questions that present hypothetical situations related to IT support. Think through how you would approach troubleshooting a specific issue or managing a data backup scenario, as this will highlight your critical thinking and practical skills.
