At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients using Microsoft 365.
- Company: Join JTec IT Ltd, a leading IT support provider in Northern Ireland.
- Benefits: Permanent, full-time role with competitive salary and opportunities for growth.
- Other info: Dynamic team environment with a focus on professional development and client satisfaction.
- Why this job: Make a real difference by ensuring clients' IT systems run smoothly and efficiently.
- Qualifications: Experience in IT support, especially with Microsoft 365 and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
At JTec IT Ltd we deliver IT support and services to a wide range of clients, mainly across Northern Ireland. Services include supplying and supporting computers, servers, networks, security equipment and Cloud technologies as well as providing software and support of Cyber Security services. Customer service is at the forefront of our thinking, making sure our clients' IT systems work the way they are intended to.
The Role
We are now seeking an experienced IT Senior Support Technician specialising in Microsoft 365 to join our existing support team. This is a key technical role responsible for providing second/third line technical support to our clients online, on the telephone and on site. The technician is responsible for implementing, investigating, resolving and supporting Microsoft 365 systems, across a variety of technologies such as Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure AD, Information Technology and Security services. Additional support to clients' Windows based computer systems including Windows Desktop and Server operating systems with associated applications.
Key Responsibilities:
- Deliver a high level of customer service.
- Provide technical support to customers within our Service Level Agreements, ensuring that all tickets are correctly logged.
- Pro-actively monitor internal systems including backup reports, network and device monitoring systems, anti-virus, and patch management dashboards etc to identify issues of concern and resolve areas of concern.
- Configure, deliver.
IT Senior Support Technician employer: JTec IT Ltd
At JTec IT Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Newtownabbey where innovation and customer service are at the heart of what we do. Our team enjoys a culture of collaboration and continuous learning, with ample opportunities for professional growth in the ever-evolving field of IT support. We provide competitive benefits and a supportive atmosphere that empowers our employees to excel and make a meaningful impact in the technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Senior Support Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone with your skills, and it’s a great way to get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This can really set you apart from other candidates when you’re applying for that Senior Support Technician role.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to Microsoft 365 and customer service scenarios. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at JTec IT Ltd. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace IT Senior Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Senior Support Technician role. Highlight your experience with Microsoft 365 and any relevant technical skills. We want to see how your background fits with what we do at JTec IT Ltd!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills:Since customer service is key for us, make sure to include examples of how you've delivered excellent support in previous roles. We love seeing candidates who understand the importance of keeping clients happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at JTec IT Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and related technologies like Exchange Online, SharePoint, and Teams. Be ready to discuss specific scenarios where you've successfully implemented or resolved issues with these systems.
✨Showcase Your Customer Service Skills
Since customer service is key for this role, prepare examples that highlight your ability to communicate effectively with clients. Think about times when you went above and beyond to ensure a client's IT system was running smoothly.
✨Be Proactive in Problem-Solving
Demonstrate your proactive approach by discussing how you've monitored systems and identified potential issues before they became problems. Share specific instances where your vigilance saved time or resources.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current IT challenges or future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
