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For Companies At a Glance
- Tasks: Support the administration of funds, manage client queries, and ensure accurate record-keeping.
- Company: Join a leading financial services firm with a focus on innovation and teamwork.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in investor services.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Team Overview
The role reports into the Transfer Agency Manager within the Transfer Agency Team and is based in London. The team’s main purpose is to support the administration of JTC UK Limited’s Authorised Funds clients. The team operates between the hours of 8am and 6pm and there will be shift patterns between these times to accommodate the team’s operational requirements (e.g. 7am-3pm / 8am-4pm / 9am-5pm / 10am-6pm).
Purpose of job
The Administrator will be responsible for the accurate maintenance of Shareholder Registers for open ended funds administered by JTC. They will be involved in unit dealing, responding to all client queries and requests and ensuring quality control, adherence to policies, procedures and SLAs and outperformance of operational deadlines and client service delivery.
Main Responsibilities
- Respond to all investor/client queries and requests received via telephone, post, fax or email effectively and accurately while delivering exceptional client service.
- Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as it arises.
- Ensure the accurate control, input and monitoring of all client dealing instructions in line with operational procedures.
- Record Investor tax classification information.
- Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures.
- Ensure that the database and underlying KYC and core static data is accurate and up to date in line with departmental procedures.
- Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
- Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
- Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.
- Actively participate in team initiatives such as procedure documentation and system testing.
- Escalate all breaches and complaints immediately upon discovery.
- Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
- Adhere to JTC core values and expected behaviours.
- Any other duties as deemed necessary by Management.
Essential requirements
- Experience working with Jersey and UK domiciled funds desirable.
- IOC or working towards this qualification.
- Ability to review and resolve complex issues working under pressure meeting challenging deadlines.
- Customer Service experience.
- Excellent planning and organisation skills with a flexible approach to work.
- Ability to work on own initiative.
- Effective verbal reasoning and numeric skills (Essential).
- Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential).
- Experience in working with Multi Currency companies.
- Knowledge of collective investment scheme administration and the regulatory environment is highly desirable.
- Knowledge and understanding of FCA / HMRC regulatory Environment.
Assistant Administrator - Investor Services in London employer: Jtc
Contact Detail:
Jtc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Administrator - Investor Services in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the role.
We think you need these skills to ace Assistant Administrator - Investor Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Administrator role. Highlight any relevant experience you have with investor services, fund administration, or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of regulatory environments and your customer service experience.
Showcase Your Attention to Detail: In this role, accuracy is key! Make sure your application is free from typos and errors. We appreciate candidates who can demonstrate their attention to detail right from the start, so double-check everything before hitting send.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the application process step-by-step. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Jtc
✨Know Your Stuff
Make sure you understand the basics of fund administration and the specific responsibilities of the Assistant Administrator role. Brush up on terms like KYC, AML, and SLAs, as well as the regulatory environment in which JTC operates. This will show that you're not just interested in the job, but that you’re genuinely prepared.
✨Showcase Your Customer Service Skills
Since this role involves responding to client queries, be ready to share examples of how you've provided exceptional customer service in the past. Think about times when you resolved complex issues or went above and beyond for a client. This will demonstrate your ability to handle the demands of the position.
✨Demonstrate Your Organisational Skills
The job requires excellent planning and organisation skills, so come prepared with examples of how you've managed multiple tasks or projects effectively. You might want to discuss any tools or methods you use to stay organised, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the shift patterns, or how success is measured in the role. Asking questions shows your interest in the position and helps you determine if it’s the right fit for you.