At a Glance
- Tasks: Drive operational efficiency and implement process improvements in a hybrid work environment.
- Company: Join JTC, a leader in fund and corporate services with a commitment to inclusion.
- Benefits: Enjoy a permanent role with competitive salary and opportunities for professional growth.
- Other info: Be part of a culture that values diversity, wellbeing, and continuous development.
- Why this job: Make a real impact on operational excellence and client satisfaction in a dynamic team.
- Qualifications: Experience in UK Host AR/AIFM operations and strong understanding of regulatory requirements.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Manager Operations role is responsible for supporting the efficient, well-controlled and scalable operation of the GAS UK Host AR/AIFM business. The role holder will bring strong UK Host AR/AIFM experience and help ensure operational processes, systems and controls are fit for purpose, aligned to regulatory requirements and consistent with industry best practice.
EMPLOYMENT TYPE: Permanent
DEPARTMENT: Fund & Corporate Services
DIVISION: Institutional Client Services
WORKPLACE STRUCTURE: Hybrid
ROLE OVERVIEW
The role will drive operational efficiency through the identification and implementation of process improvements, greater use of technology and stronger operational oversight. It will support the maintenance of an effective control environment and help ensure the business continues to meet all applicable regulatory obligations and internal standards. The role holder will work collaboratively across the business, lead and support colleagues where required, and contribute to the maintenance of Group standards, culture and values in line with JTC expectations.
Main Responsibilities And Duties
- OPERATIONS & RISK
- Support strong operational governance in accordance with UK regulatory requirements, internal policies and the Group’s overall strategic objectives.
- Maintain effective operational controls, procedures and oversight across the GAS UK Host AR/AIFM business.
- This role is not an SMCR holder role and does not carry prescribed senior management function responsibilities.
- Ensure business continuity plans and supporting actions are maintained, tested where required and embedded within day-to-day operations.
- Work collaboratively with Risk & Compliance and other relevant stakeholders to support an appropriate risk and compliance framework and culture.
- Monitor operational practices to help ensure the business remains aligned with applicable regulatory requirements and recognised best practice.
- OPERATIONAL EXCELLENCE
- Work with Group Operations and relevant internal stakeholders to optimise, digitise, automate and standardise operational processes wherever appropriate.
- Help ensure an effective operational framework and appropriate oversight exists across key business activities.
- Leverage technology and management information to improve efficiency, control, scalability and reporting.
- Coordinate with other Group AIFM businesses, where relevant, to support the development and maintenance of consistent operational standards.
- BUSINESS STRATEGY
- Support the Director and wider leadership team in maintaining strong cost management, operational controls and business processes that support a sustainable operating model.
- Contribute to the development and implementation of operational plans, KPIs, resourcing approaches and service improvements for the GAS UK Host AR/AIFM business.
- COMMERCIAL / FINANCIAL
- Deliver and support initiatives to improve operational and business performance.
- Support effective resource planning and management in line with agreed budgets and business needs.
- Monitor operational outputs and service delivery metrics to help drive efficiency, quality and consistency.
- CLIENT DEVELOPMENT & RETENTION
- Support high-quality and consistent operational delivery for clients of the GAS UK Host AR/AIFM business.
- Ensure the smooth operational onboarding of new clients, including appropriate setup on internal systems and coordination of relevant internal processes.
- Work closely with internal teams to maintain service quality, timely issue resolution and a strong client experience from an operational perspective.
- PEOPLE DEVELOPMENT
- Support the development, coaching and mentoring of team members in accordance with Group standards and policies.
- Help build operational capability within the team, including training, knowledge sharing and embedding best practice.
- Support recruitment and onboarding activity where required.
Essential Requirements
- Demonstrable experience in UK Host AR/AIFM operations, with a strong understanding of the related regulatory environment, operational controls and market practice.
- Maintain and develop the Group’s culture, vision, values and reputation with employees, clients, intermediaries and regulatory or official bodies.
- Adhere to self-development and CPD requirements in accordance with qualification level and in-house procedures.
- Keep up-to-date knowledge of the regulatory environment to ensure the business is prepared for legislative and regulatory change.
- Ensure JTC remains compliant with all applicable legislation and in good standing within the relevant jurisdiction and with relevant public bodies.
OUR COMMITMENT TO INCLUSION & WELLBEING
JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.
Senior Manager - Operations - JTC AIFM Solutions UK in London employer: JTC Group
JTC AIFM Solutions UK is an exceptional employer that prioritises operational excellence and employee development within a hybrid work environment. With a strong commitment to inclusion and wellbeing, the company fosters a collaborative culture where team members are encouraged to grow through coaching and mentoring opportunities. Employees benefit from a supportive atmosphere that values diverse perspectives and promotes continuous improvement, making it an ideal place for those seeking meaningful and rewarding careers in operations management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Operations - JTC AIFM Solutions UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want you to walk in feeling confident and ready to show them why you’re the perfect fit for the Senior Manager Operations role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and get comfortable with common questions. We believe that the more you practice, the more natural you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. We recommend expressing your appreciation for the opportunity and reiterating your enthusiasm for the role.
We think you need these skills to ace Senior Manager - Operations - JTC AIFM Solutions UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Manager Operations role. Highlight your UK Host AR/AIFM experience and any relevant operational improvements you've implemented in the past. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at JTC. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Collaborative Spirit:Since this role involves working closely with various teams, make sure to highlight your collaborative experiences. Share examples of how you've worked with others to achieve operational excellence or improve processes. We value teamwork here at StudySmarter!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at JTC!
How to prepare for a job interview at JTC Group
✨Know Your Regulations
Make sure you brush up on the UK Host AR/AIFM regulatory environment. Understanding the key regulations and how they impact operations will show that you're not just familiar with the role but also committed to compliance and best practices.
✨Showcase Operational Excellence
Prepare examples of how you've previously identified and implemented process improvements. Highlight your experience in optimising operational processes and using technology to drive efficiency, as this is crucial for the Senior Manager Operations role.
✨Collaborative Mindset
This role requires working closely with various teams. Be ready to discuss how you've successfully collaborated with different stakeholders in the past, particularly in risk and compliance contexts. This will demonstrate your ability to foster teamwork and maintain strong operational governance.
✨Client-Centric Approach
Think about how you've ensured high-quality service delivery in previous roles. Be prepared to share specific instances where you contributed to client onboarding or resolved issues effectively, as this will highlight your commitment to client development and retention.
