At a Glance
- Tasks: Welcome clients and manage meeting rooms while ensuring a professional atmosphere.
- Company: Join JTC, a company that values inclusion and employee wellbeing.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Dynamic workplace with a focus on teamwork and professional development.
- Why this job: Be the face of the company and make a lasting impression on clients.
- Qualifications: Experience in Front of House roles and strong communication skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
Front of House Coordinator – Office Services
To ensure a professional front of houseservice is delivered to all clients, intermediaries and suppliers, includingthe effective management of all in coming telephone lines and client meetingroom calendars.
- MAINRESPONSIBILITIES AND DUTIES
- Meet and greet clients, intermediaries and external visitors in a professional, friendly manner, maintaining expected JTC standards.
- Set up meeting rooms and boardrooms and provide refreshments as and when required, in accordance with JTC catering guidelines.
- Management of the JTC Group ‘inbox’ ensuring all enquiries are logged and passed onto relevant recipient.
- Actively manage 6th floor meeting room and boardroom calendars on a rotation basis.
- Liaise with “meeting owners” to confirm meeting requirements from a catering perspective and ensure requirements are met, such as dietary needs, allergies.
- Ensure smooth and efficient set up of IT equipment for meeting rooms ensuring the provision of sufficient time to liaise with IT on any technical issues arising.
- Ensure the reception, mezzanine, 6th floor meeting rooms, kitchen and welcome area is kept tidy at all times.
- Perform a weekly stock check of kitchen and catering supplies, including water, ordering additional supplies accordingly to Group procedures.
- Organise all “ground” travel arrangements (client / employee taxi journeys).
- Manage visitor signing in/out and overall security of incoming personnel.
- Ensure adherence to JT policies, procedures and guidelines.
- Adhere to Risk & Compliance procedures in relation to regulatory requirements and AML legislation.
- Adhere to JTC’s core values and expected behaviours.
- Any other duties as deemed necessary by Management.
- Maintain accuracy when handling data and ensure that integrity of processes is maintained.
- Maintain the highest standard of confidentiality and security.
- Uphold professional standards with all clients, internally and externally.
- Developing self and always maintaining knowledge in relevant field.
ESSENTIAL REQUIREMENTS
- Experience in a Front of House co-ordination role is desirable.
- Knowledge of general office management processes and procedures is desirable.
- Flexible and reliable.
- Excellent communication skills both verbal and written.
- Strong time management and organisational skills with the ability to manage multi-tasks efficiently.
- Professional approach, demonstrating high levels of integrity and trust and the ability to manage sensitive information confidentiality.
- Strong team player.
- Basic knowledge of Microsoft Office (word, excel, outlook), visitor management, appointment scheduling/calendars and general office management procedures is desirable.
- OUR COMMITMENT TO INCLUSION & WELLBEING
JTC is committed to fostering a healthy, inclusiveorganisation where all individuals feel welcome and feel able to participate inthe workplace fully.
We value different perspectives, backgrounds and livedexperiences.
This includes supporting employee wellbeing so that people feelequipped to thrive.
Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.
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Front of House Coordinator employer: JTC Group
At JTC Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Greater London. Our inclusive culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. With a strong focus on value creation, we empower our team members to make a meaningful impact while enjoying a supportive atmosphere that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JTC Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JTC Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JTC Group:Your cover letter is your chance to shine! Tell us why you want to work at JTC Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JTC Group!
How to prepare for a job interview at JTC Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
