At a Glance
- Tasks: Lead a dynamic team in managing employee share plans and enhancing service delivery.
- Company: Join a forward-thinking financial services firm committed to inclusion and wellbeing.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Embrace change and develop your skills in a collaborative workplace.
- Why this job: Make a real impact by leading a team and driving process improvements.
- Qualifications: 3+ years of experience in client service delivery and team management.
The predicted salary is between 40000 - 50000 € per year.
The Assistant Manager is responsible for leading some of the Share Plan Administration Team delivery team in daily processes. You must have the ability to manage and lead a multi-client delivery team. The Assistant Manager, in addition to looking after aspects of staff management, must have a sound technical understanding of the administration of Share Plans, with a focus on efficiencies, quality, process improvement and consistently delivering to client service levels.
MAIN RESPONSIBILITIES AND DUTIES
- Lead and manage Share Plan Administration Team members including managing work allocation and planning team capacity to meet client requirements.
- Supervise and evaluate members of the team, including setting goals, performance management and dealing with performance issues.
- Help manage the day-to-day administrative activity of a portfolio of employee share plans, in conjunction with the client relationship team and various internal support teams.
- Contribute to the implementation of new Share Plans to ensure new plans are implemented in a controlled and complete manner supported by efficient and robust administrative processes and procedures.
- Check/approve/authorise work of a complex nature associated with administering various share plan types throughout their lifecycle.
- Seek opportunities to develop and improve service delivery for both existing and prospective clients.
- Adhere to Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
- Act as a change agent, embracing and advocating for change, including changes to processes, procedures and IT platforms.
- Develop self and ensure knowledge in relevant field at all times.
- Adhere to the JTC core values and expected behaviours.
ESSENTIAL REQUIREMENTS
- Experience of leading and managing a small team, ideally 3 years + in a client service delivery setting, ideally in financial services.
- Experience of administering employee Share Plans either in-house or in an outsourced administrative provider.
OUR COMMITMENT TO INCLUSION & WELLBEING
JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.
Team Leader in Bristol employer: JTC Group
At JTC, we pride ourselves on being an exceptional employer, offering a dynamic work environment where team leaders can thrive. Our commitment to employee wellbeing and inclusion fosters a culture of collaboration and growth, ensuring that every team member feels valued and empowered. With opportunities for professional development and a focus on innovative service delivery, JTC is the ideal place for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its share plan administration processes. Show them you understand their needs and how you can lead a team to improve efficiencies and client service levels. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, especially those that prioritise inclusion and wellbeing. Check out our website for roles that match your skills and aspirations – we’ve got your back!
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Team Leader in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Team Leader. Highlight your experience in managing teams and your understanding of Share Plans. We want to see how your skills align with our needs!
Showcase Your Leadership Skills:In your application, don’t just mention your leadership experience—give us examples! Tell us about times you’ve successfully managed a team or improved processes. We love seeing real-life stories that demonstrate your capabilities.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate applications that are easy to read and get straight to the point!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find all the info you need there. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at JTC Group
✨Know Your Share Plans
Make sure you brush up on your knowledge of employee share plans before the interview. Understand the different types and their administration processes, as this will show your technical expertise and readiness to lead the team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in setting goals, performance management, and dealing with challenges. This will demonstrate your capability to lead the Share Plan Administration Team effectively.
✨Emphasise Process Improvement
Be ready to discuss specific instances where you've improved service delivery or streamlined processes. Companies love candidates who can think critically about efficiencies, so come armed with ideas on how to enhance client service levels.
✨Align with Company Values
Familiarise yourself with the company's core values and commitment to inclusion and wellbeing. During the interview, express how your personal values align with theirs, showing that you're not just a fit for the role but also for the company culture.
