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- Tasks: Lead a dynamic team managing employee share plans and enhance service delivery.
- Company: Join JTC, a forward-thinking company committed to inclusion and employee wellbeing.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Make a real impact by improving processes and leading a talented team.
- Qualifications: 3+ years in client service delivery and experience with share plans.
- Other info: Embrace change and thrive in a culture that values diverse perspectives.
The predicted salary is between 36000 - 60000 £ per year.
The Assistant Manager is responsible for leading some of the Share Plan Administration Team delivery team in daily processes. You must have the ability to manage and lead a multi-client delivery team. The Assistant Manager, in addition to looking after aspects of staff management, must have a sound technical understanding of the administration of Share Plans, with a focus on efficiencies, quality, process improvement and consistently delivering to client service levels.
MAIN RESPONSIBILITIES AND DUTIES
- Lead and manage Share Plan Administration Team team members including managing work allocation and planning team capacity to meet client requirements.
- Supervising and evaluating members of the team, including setting goals, performance management and dealing with performance issues.
- Help manage the day-to-day administrative activity of a portfolio of employee share plans, in conjunction with the client relationship team and various internal support teams.
- Contribute to the implementation of new Share Plans to ensure new plans are implemented in a controlled and complete manner supported by efficient and robust administrative processes and procedures.
- Checks/approves/authorizes work of a complex nature associated with administering various share plan types throughout their lifecycle.
- Seek opportunities to develop and improve service delivery for both existing and prospective clients.
- Adheres to Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
- Acts as a change agent, embracing and advocating for change, including changes to processes, procedures and IT platforms.
- Develop self and ensure knowledge in relevant field at all times.
- Adhere to the JTC core values and expected behaviours.
ESSENTIAL REQUIREMENTS
- Experience of leading and managing a small team, ideally 3 years + in a client service delivery setting, ideally in financial services.
- Experience of administering employee Share Plans either in-house or in an outsourced administrative provider.
OUR COMMITMENT TO INCLUSION & WELLBEING
JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive. Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.
Assistant Manager - Share Plan Team in Bristol employer: JTC Group
Contact Detail:
JTC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Share Plan Team in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its share plans. Show them you’re not just another candidate; demonstrate your understanding of their processes and how you can improve efficiencies and service delivery.
✨Tip Number 3
Practice your leadership skills! Be ready to discuss how you've managed teams in the past, especially in client service settings. Share specific examples of how you’ve dealt with performance issues or implemented changes successfully.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Manager - Share Plan Team in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in leading teams and managing client service delivery, especially in financial services. We want to see how your skills align with our needs!
Showcase Your Technical Skills: Don’t forget to emphasise your technical understanding of Share Plans. Include any relevant experience you have with administering employee share plans, as this will really catch our eye. We love candidates who can hit the ground running!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate straightforward communication!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JTC Group
✨Know Your Share Plans
Make sure you brush up on your knowledge of employee share plans before the interview. Understand the different types, their administration processes, and how they impact clients. This will show that you're not just familiar with the role but also passionate about it.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you managed work allocation, set goals, or dealt with performance issues. This will help you illustrate your ability to lead the Share Plan Administration Team effectively.
✨Showcase Process Improvement Mindset
Be ready to discuss any experiences you have with improving processes or efficiencies in previous roles. Highlight your problem-solving skills and how you've implemented changes that benefited both the team and clients. This aligns perfectly with the company's focus on quality and service delivery.
✨Embrace Change
Since the role involves acting as a change agent, think of examples where you've embraced change in your work environment. Discuss how you advocated for new processes or IT platforms and the positive outcomes that followed. This will demonstrate your adaptability and forward-thinking approach.
