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- Tasks: Manage shareholder registers and respond to client queries in a fast-paced environment.
- Company: Join JTC, a leading provider of fund administration services with a commitment to excellence.
- Benefits: Enjoy opportunities for growth, flexible work options, and a supportive team culture.
- Why this job: Be part of a dynamic team that values innovation and exceptional client service.
- Qualifications: 1 year of experience in fund operations and strong customer service skills required.
- Other info: Ideal for those looking to kickstart their career in finance with training and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As the Administrator, you will be responsible for the accurate maintenance of Shareholder Registers for open ended funds administered by JTC. You will be involved in unit dealing, responding to all client queries and requests and ensuring quality control, adherence to policies, procedures and SLAs and outperformance of operational deadlines and client service delivery.
MAIN RESPONSIBILITIES AND DUTIES
- Respond to all investor/client queries and requests received via telephone, post, fax or email effectively and accurately while delivering exceptional client service.
- Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as they arise.
- Ensure the accurate control, input and monitoring of all client dealing instructions in line with operational procedures.
- On-board new funds and other fund activity events as the need arises – fund/share class launches and closures, mergers, conversion activity etc.
- Record Investor tax classification information.
- Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures.
- Ensure that the database and underlying KYC and core static data is accurate and up to date in line with departmental procedures.
- Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
- Instruct the share dealing related cash movements to the relevant custodians.
- Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
- Support of bulk mail and operational projects.
- Produce and administer payment processes.
- Understand the system and drive efficiencies and risk-reduction initiatives within the system and processes.
- Train new team members as required.
- Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.
- Actively participate in team initiatives such as procedure documentation and system testing.
- Escalate all breaches and complaints immediately upon discovery.
- Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
- Adhere to JTC core values and expected behaviours.
- Any other duties as deemed necessary by Management.
ESSENTIAL REQUIREMENTS
- At least 1 year of funds industry experience directly working in fund operations/administration.
- IOC Qualified or working towards this qualification, or equivalent (Desirable).
- Ability to review and resolve complex issues working under challenging deadlines.
- Customer Service experience.
- Excellent planning and organisation skills with a flexible approach to work.
- Ability to work on own initiative.
- Effective verbal reasoning and numeric skills.
- Good keyboard skills to include MS Excel and ability to learn systems used within the business.
Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.
Administrator - Transfer Agency - Investor Services employer: JTC Group
Contact Detail:
JTC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Transfer Agency - Investor Services
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Administrator role, especially around client queries and fund activities. Understanding these will help you articulate your relevant experience during interviews.
✨Tip Number 2
Brush up on your knowledge of AML, KYC, and CDD procedures, as these are crucial for the role. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with database management and quality control processes. This is essential for maintaining accurate records and will demonstrate your attention to detail.
✨Tip Number 4
Prepare to discuss your customer service experience and how you've handled challenging situations in the past. This will show your ability to deliver exceptional client service, which is a key aspect of the role.
We think you need these skills to ace Administrator - Transfer Agency - Investor Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fund operations or administration. Emphasise any customer service roles and specific skills that align with the responsibilities listed in the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses your understanding of the role and how your background fits the requirements. Mention your experience with shareholder registers, client queries, and adherence to policies, as these are key aspects of the position.
Showcase Relevant Skills: In your application, clearly demonstrate your planning and organisational skills. Provide examples of how you've successfully managed deadlines and resolved complex issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your application reflects professionalism and attention to detail.
How to prepare for a job interview at JTC Group
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of the Administrator role. Be prepared to discuss how your previous experience aligns with tasks like maintaining Shareholder Registers and handling client queries.
✨Demonstrate Customer Service Skills
Since exceptional client service is crucial, think of examples from your past roles where you successfully resolved client issues or improved service delivery. This will show your ability to handle investor queries effectively.
✨Highlight Your Attention to Detail
The role requires accurate data management and quality control. Prepare to discuss specific instances where your attention to detail made a difference in your work, especially in fast-paced environments.
✨Show Your Initiative
Be ready to talk about times when you took the initiative to improve processes or drive efficiencies. This could include any experience with system improvements or training new team members, which is part of the job.
