Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage shareholder registers and respond to client queries with exceptional service.
- Company: Join JTC, a leader in fund administration with a focus on inclusion and wellbeing.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in the finance industry.
- Qualifications: 1 year of experience in fund operations and strong customer service skills.
- Other info: Flexible work culture with training and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As the Administrator, you will be responsible for the accurate maintenance of Shareholder Registers for open ended funds administered by JTC. You will be involved in unit dealing, responding to all client queries and requests and ensuring quality control, adherence to policies, procedures and SLAs and outperformance of operational deadlines and client service delivery.
MAIN RESPONSIBILITIES AND DUTIES
- Respond to all investor/client queries and requests received via telephone, post, fax or email effectively and accurately while delivering exceptional client service.
- Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as they arise.
- Ensure the accurate control, input and monitoring of all clients dealing instructions in line with operational procedures.
- On-board new funds and other fund activity events as the need arises – fund/share class launches and closures, mergers, conversion activity etc.
- Record Investor tax classification information.
- Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures.
- Ensure that the database and underlying KYC and core static data is accurate and up to date in line with departmental procedures.
- Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
- Instruct the share dealing related cash movements to the relevant custodians.
- Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
- Support of bulk mail and operational projects.
- Produce and administer payment processes.
- Understand the system and drive efficiencies and risk-reduction initiatives within the system and processes.
- Train new team members as required.
- Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.
- Actively participate in team initiatives such as procedure documentation and system testing.
- Escalate all breaches and complaints immediately upon discovery.
- Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
- Adhere to JTC core values and expected behaviours.
- Any other duties as deemed necessary by Management.
ESSENTIAL REQUIREMENTS
- At least 1 year of funds industry experience directly working in fund operations/administration.
- IOC Qualified or working towards this qualification, or equivalent (Desirable).
- Ability to review and resolve complex issues working under challenging deadlines.
- Customer Service experience.
- Excellent planning and organisation skills with a flexible approach to work.
- Ability to work on own initiative.
- Effective verbal reasoning and numeric skills.
- Good keyboard skills to include MS Excel and ability to learn systems used within the business.
OUR COMMITMENT TO INCLUSION & WELLBEING
JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive. Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.
Administrator – Transfer Agency – Investor Services employer: JTC Group
Contact Detail:
JTC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator – Transfer Agency – Investor Services
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the position.
We think you need these skills to ace Administrator – Transfer Agency – Investor Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your experience in fund operations and customer service, as these are key for us. Use specific examples that showcase your skills in handling client queries and maintaining accurate records.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Be sure to mention your ability to work under pressure and your commitment to quality service.
Showcase Your Skills: Don’t forget to highlight your planning and organisation skills. We love candidates who can juggle multiple tasks while keeping everything on track. Mention any relevant software skills, especially with MS Excel, as this will be a big plus for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other opportunities we have available!
How to prepare for a job interview at JTC Group
✨Know Your Stuff
Make sure you understand the fundamentals of fund operations and administration. Brush up on key terms like KYC, AML, and CDD, as well as the specific responsibilities mentioned in the job description. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Service Skills
Since this role involves responding to client queries, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved complex issues or delivered exceptional service under pressure. This will demonstrate your ability to handle client interactions effectively.
✨Be Organised and Detail-Oriented
Highlight your planning and organisational skills during the interview. You might want to share how you manage multiple tasks or deadlines, especially in a fast-paced environment. Mention any tools or methods you use to stay organised, as this is crucial for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or specific challenges the team faces. This shows your genuine interest in the position and helps you assess if the company aligns with your values and career goals.
