Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage claims and lead a small team in handling personal injury and property claims.
- Company: Join a dynamic council team in Solihull focused on insurance and claims management.
- Benefits: Enjoy a temporary role with potential for growth and valuable experience in the public sector.
- Why this job: Make a real impact while developing your skills in a supportive and collaborative environment.
- Qualifications: Insurance background preferred; experience in claims management is a plus.
- Other info: Opportunity to attend training courses and engage with legal professionals.
The predicted salary is between 36000 - 60000 £ per year.
Senior claims handler / Insurance officer required for our client based in Solihull
Temporary initially until December
Purpose of the Job
– To handle own case load of claims and to manage a small claims team within the Insurance team.
– Dealing with all classes of business but principally personal injury and third party property claims associated with Public and Employers liability.
– To assist with the procurement, renewal and day to day administration of the Insurance Programme.
– To deputise for the insurance manager as required.
Specific Accountabilities
- To manage a small claims team dealing with all classes of business but principally personal injury and third party property claims associated with both public and employers liability, which will include a personal caseload of claims. Claims are handled in conjunction with insurers as well as under a delegated authority ie \”in house\”.
- Deputise for and assist the Insurance manager as and when required.
- Day to day management of all claims processes / protocol in line with Civil procedures for the treatment of personal Injury claims which will include
- Handling of claims received either via the Claims Portal or traditional means of writing and in keeping with Civil Procedures.
- Manage small claims court proceedings for public liability property claims.
- Monitor / manage costs associated with claims.
- Maintain high awareness of pertinent legislation and ensure compliance throughout the team eg Ministry of Justice reforms, common Law etc
- Assist / guide other team members in claims handling, acting as first point of referral for decisions on liability / defence. Job Description
- Liaise and work with the councils appointed solicitors on claims management / tactics.
- Undertake site visits where necessary.
- Attend court as and when required and to give instructions to counsel
- Act as principal conduit / contact for appointed solicitors and department directorate officers eg to arrange and attend meetings to assist other council officers eg those who may be required as witnesses or to provide reports / Information
- Meet with third party solicitors and / or litigants in person where appropriate.
- Attend training courses and seminars on insurance / claims related topics.
- Ensure the councils electronic claims handling system (JCAD LACHs) is properly maintained and updated.(Dudley\’s claims file system is paperless). Insurance related.
- Day to day administration of all aspects of the insurance programme.
- Assist with tendering the insurance programme
- Deal with day to day insurance queries from all directorates.
- Liaise with insurers / brokers arranging ad hoc insurance covers as and when required. Management
- Provide first line management to members of the claims team
- Deputise for the Insurance Manager.
- Assist with the provision of other management information such as claims costs, numbers and risk profiles which may be used both internally and externally in the case of both local and national benchmarking.
- Assist with compilation of Freedom of Information requests.
- Any other duties as directed by management.
Experience:
Insurance background of any level
LA insurance experience or a similar type of team within another public sector body who has experience of insurance programs (policies in place for insurance across council to advise council staff)
Claims experience would be good as well. Claims management and handling within LA or public sector. Handling experience with motor vehicle within an organization, forestry, highways, personal injury, property. Determining whether council is liable or not for claim.
Day to day contact with staff in council and insurance broker and specialist claims company #J-18808-Ljbffr
Senior claims handler/ Insurance officer employer: JT Recruit
Contact Detail:
JT Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior claims handler/ Insurance officer
✨Tip Number 1
Familiarise yourself with the specific legislation and regulations related to personal injury and public liability claims. Understanding the nuances of these laws will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who have experience in local authority claims handling. Engaging with industry peers can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience in managing a claims team and handling complex cases. Be ready to share specific examples that highlight your leadership skills and ability to navigate challenging claims scenarios.
✨Tip Number 4
Stay updated on recent changes in the insurance landscape, particularly those affecting local authorities. Being knowledgeable about current trends and reforms will show your proactive approach and readiness to adapt to the evolving environment.
We think you need these skills to ace Senior claims handler/ Insurance officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling and management, particularly in personal injury and property claims. Use specific examples to demonstrate your skills and achievements in similar roles.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Explain how your background in insurance and claims management aligns with the requirements, and express your enthusiasm for the position.
Highlight Relevant Experience: In your application, emphasise any experience you have with managing a claims team, liaising with solicitors, and handling court proceedings. Mention any familiarity with electronic claims handling systems like JCAD LACHs.
Showcase Your Knowledge: Demonstrate your understanding of pertinent legislation and compliance issues related to claims management. Mention any training or seminars you've attended that are relevant to the insurance field.
How to prepare for a job interview at JT Recruit
✨Know Your Claims
Familiarise yourself with the different types of claims you'll be handling, especially personal injury and third-party property claims. Be prepared to discuss your experience with these claims and how you approach managing them.
✨Demonstrate Leadership Skills
As this role involves managing a small claims team, highlight your leadership experience. Share examples of how you've guided team members in the past and how you handle decision-making in complex situations.
✨Understand Relevant Legislation
Brush up on pertinent legislation such as the Ministry of Justice reforms and common law related to claims handling. Being able to discuss these topics will show your commitment to compliance and best practices.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in claims management. Think of specific examples from your past experiences where you successfully navigated challenges or made critical decisions.
