Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage claims and lead a small team in the Insurance department.
- Company: Join a dynamic team in Solihull focused on insurance solutions.
- Benefits: Enjoy a temporary role with potential for growth and valuable experience.
- Why this job: Gain hands-on experience in claims management while making a real impact.
- Qualifications: Insurance background preferred; experience in claims management is a plus.
- Other info: Opportunity to attend training courses and develop your skills.
The predicted salary is between 36000 - 60000 £ per year.
Senior claims handler / Insurance officer required for our client based in Solihull.
Temporary position initially until December.
Purpose of the Job
- Handle own caseload of claims and manage a small claims team within the Insurance department.
- Deal with all classes of business, mainly personal injury and third-party property claims related to Public and Employers liability.
- Assist with procurement, renewal, and daily administration of the Insurance Programme.
- Deputise for the insurance manager as needed.
Specific Accountabilities
- Manage a small claims team handling various classes of business, including personal injury and third-party property claims, in collaboration with insurers and under delegated authority.
- Assist the Insurance manager and deputise when required.
- Oversee daily claims processes in line with Civil procedures, including handling claims via Claims Portal or traditional methods.
- Manage small claims court proceedings related to public liability and property claims.
- Monitor and manage claims-related costs.
- Ensure compliance with relevant legislation, such as Ministry of Justice reforms and common law.
- Guide team members in claims handling and act as the first point of referral for liability and defence decisions.
- Coordinate with council-appointed solicitors on claims management and tactics.
- Conduct site visits when necessary.
- Attend court sessions and instruct counsel as needed.
- Serve as the main contact for solicitors and department officers, facilitating meetings and information sharing.
- Meet with third-party solicitors or litigants in person as appropriate.
- Participate in training courses and seminars related to insurance and claims.
- Maintain and update the electronic claims handling system (JCAD LACHs).
- Handle daily administration of the insurance programme, including tendering and responding to insurance queries from various directorates.
- Coordinate with insurers and brokers for ad hoc insurance coverage.
Management
- Provide first-line management to claims team members.
- Deputise for the Insurance Manager.
- Assist in providing management information such as claims costs, numbers, and risk profiles for internal and external benchmarking.
- Support the compilation of Freedom of Information requests.
- Perform other duties as directed by management.
Experience
- Insurance background of any level.
- LA insurance experience or similar in another public sector body, with knowledge of insurance programs across council departments.
- Claims management and handling experience, preferably within LA or public sector, including motor vehicle, forestry, highways, personal injury, and property claims.
- Regular contact with council staff, insurance brokers, and claims specialists.
#J-18808-Ljbffr
Senior claims handler / Insurance officer employer: JT Recruit
Contact Detail:
JT Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior claims handler / Insurance officer
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, especially personal injury and third-party property claims. Understanding the nuances of these areas will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the insurance sector, particularly those with experience in local authority insurance. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Stay updated on relevant legislation and reforms, such as those from the Ministry of Justice. Demonstrating your knowledge of current laws will show your commitment and expertise in the field.
✨Tip Number 4
Prepare to discuss your management style and experience in leading a team. Be ready to share examples of how you've successfully guided team members in claims handling and decision-making.
We think you need these skills to ace Senior claims handler / Insurance officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling and management. Emphasise any specific knowledge of personal injury and third-party property claims, as well as your ability to manage a team.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the job description. Mention your experience with insurance programmes, your understanding of compliance with legislation, and your ability to liaise with solicitors and other stakeholders.
Showcase Relevant Skills: In your application, clearly outline your skills related to claims management, such as your ability to monitor costs, handle court proceedings, and guide team members. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail, which is crucial in the insurance sector.
How to prepare for a job interview at JT Recruit
✨Know Your Claims
Familiarise yourself with various classes of claims, especially personal injury and third-party property claims. Be prepared to discuss your experience in handling these types of claims and how you approach managing a caseload.
✨Demonstrate Leadership Skills
As this role involves managing a small claims team, be ready to share examples of your leadership experience. Highlight how you've guided team members in claims handling and made decisions regarding liability and defence.
✨Understand Compliance and Legislation
Brush up on relevant legislation, such as the Ministry of Justice reforms. Be prepared to discuss how you ensure compliance in your claims processes and any experience you have with civil procedures.
✨Showcase Communication Skills
Effective communication is key in this role. Prepare to discuss how you coordinate with solicitors, insurers, and other stakeholders. Share examples of how you've facilitated meetings or shared information effectively in past roles.
