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- Tasks: Handle enquiries and provide guidance in a busy contact centre.
- Company: Join a supportive public sector team dedicated to excellent service.
- Benefits: Flexible hours, professional development, and a friendly work environment.
- Other info: Office-based role with a focus on teamwork and personal growth.
- Why this job: Make a difference by helping the community and enhancing customer experiences.
- Qualifications: Recent customer service experience and strong communication skills.
Our public sector client are looking for an enthusiastic and committed Customer Service Advisor to join them on a temporary basis. The role involves handling enquiries through the Council’s contact centre, providing information and guidance, and processing customer requests on behalf of the Council and its partners.
Working Hours: 32.5 hours per week, Monday – Friday 9:00am – 4:00pm (30-minute lunch break), Office based
Key Requirements:
- Recent customer service experience, preferably in a telephone or contact centre environment
- Excellent communication and listening skills
- Ability to deal with customers professionally, tactfully, and empathetically
- Strong customer care and interpersonal skills
- Ability to work under pressure with minimal supervision
- Good IT and keyboard skills
- Accurate and consistent approach to work
The successful candidate will be polite, reliable, and committed to delivering excellent customer service.
Customer Service Advisor in Loughborough employer: JT Recruit
Contact Detail:
JT Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Loughborough
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how your customer service skills align with what they stand for. This will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling enquiries, try role-playing common customer scenarios with a friend. This will boost your confidence and help you respond effectively under pressure.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you’ve demonstrated excellent customer care. We want to hear those stories that highlight your interpersonal skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates like you who are committed to delivering top-notch customer service.
We think you need these skills to ace Customer Service Advisor in Loughborough
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're genuinely excited about helping others and making a difference in their day-to-day lives.
Tailor Your Experience: Make sure to highlight any recent customer service experience you have, especially if it's in a contact centre. We love seeing how your skills match up with what we're looking for, so be specific!
Communicate Clearly: Since this role involves a lot of communication, ensure your application is clear and concise. Use proper grammar and spelling, and don’t forget to showcase your listening skills by addressing all the key requirements mentioned in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JT Recruit
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to a contact centre. Be ready to discuss your previous experiences and how they relate to handling enquiries and processing requests effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you can convey information in a friendly and professional manner.
✨Demonstrate Empathy and Professionalism
Prepare examples that highlight your ability to deal with customers tactfully and empathetically. Think of situations where you turned a negative experience into a positive one, as this will show your commitment to excellent customer service.
✨Familiarise Yourself with IT Tools
As good IT skills are essential, make sure you're comfortable with common software used in customer service roles. If you know what systems the Council uses, even better! Being tech-savvy will help you stand out during the interview.