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- Tasks: Provide emergency call handling and support to vulnerable individuals 24/7.
- Company: Join a dedicated team supporting the community in Derby with essential services.
- Benefits: Full training provided, on-site parking, and mileage reimbursement for work-related travel.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: Must have a full manual driving license and access to a car; DBS check required.
- Other info: Night shifts only, working 37 hours per week on a rolling rota.
Do you understand the needs of older and vulnerable people? Have you experience in a call centre? Then we’d like to hear from you…. JT Recruit are working in partnership with a local Authority in Derby who are looking to appoint two temporary call handler / responders to join the team. The team is a 24-hour emergency TSA accredited monitoring and response service ensuring that vulnerable people have access to support at the end of the phone or at the touch of a button whenever they need it. You will provide professional call handling services and an appropriate level of assistance to all of its customers that have telecare alarms installed in their own homes. This service supports people who wish to remain living independently for as long as they can. It also brings reassurance to users by ensuring safety within the home. Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it. The Call Handler Responders will then discuss and assess the nature of the emergency and will action an appropriate response. Responding themselves if required. In the case of a serious emergency, the emergency services will also be contacted. We have two temporary positions for Call handler Responders to work night shift only. As part of the Carelink team the candidates will be expected to undertake the following duties • call handling services • responding to emergency situations including lifting uninjured customers using specialist equipment provided. (Full training provided) • carrying out safe and well checks to support vulnerable people living in the community. • installing and maintaining emergency call equipment in customer’s homes Due to the nature of the role some parts of the shift will be office based and other parts will require to respond to customers in their own homes during the night. The candidate will be working • x 5 7.24 hour shifts with a 36-minute unpaid break on a rolling rota basis including weekends and bank holidays You will be expected to on a rota basis 23.00hrs – 07.00hrs Hours are 37 per week Based at the Gatehouse Kedleston Road Derby (On-site parking available) Full training will be given. All candidates must hold a full manual driving license and have access to a car for work purposes for which mileage will be paid If you can start immediate and hold a DBS check, then forward your application to Becky
Call Handler employer: JT Recruit
Contact Detail:
JT Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Familiarize yourself with the specific needs of older and vulnerable people. Understanding their challenges and how to communicate effectively can set you apart during the interview process.
✨Tip Number 2
Highlight any previous experience in call handling or emergency response roles. Be ready to share specific examples of how you've successfully managed calls or emergencies in the past.
✨Tip Number 3
Prepare to discuss your availability for night shifts and your flexibility regarding weekends and bank holidays. This role requires commitment to a rolling rota, so showing your willingness to adapt is crucial.
✨Tip Number 4
Make sure you have a valid manual driving license and access to a car. Being able to respond quickly to emergencies is essential, and having your own transportation will be a significant advantage.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Call Handler. Highlight your experience in call centers and your ability to assist older and vulnerable people in your application.
Tailor Your CV: Customize your CV to emphasize relevant skills such as emergency response, communication, and customer service. Include any experience with telecare alarms or similar services.
Write a Strong Cover Letter: In your cover letter, express your passion for helping vulnerable individuals and your readiness to work night shifts. Mention your full manual driving license and availability to start immediately.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at JT Recruit
✨Show Empathy and Understanding
Since the role involves assisting older and vulnerable people, it's crucial to demonstrate your understanding of their needs. Share any relevant experiences where you've provided support or care to individuals in similar situations.
✨Highlight Call Centre Experience
Make sure to discuss your previous call centre experience. Talk about specific scenarios where you successfully handled calls, resolved issues, or managed emergencies, as this will showcase your ability to perform under pressure.
✨Familiarize Yourself with Emergency Protocols
Research common emergency protocols and procedures related to call handling. Being knowledgeable about how to assess emergencies and respond appropriately will impress the interviewers and show that you're prepared for the role.
✨Demonstrate Flexibility and Commitment
Since the position requires night shifts and a rolling rota, express your willingness to work these hours. Discuss your availability and any previous experience working unconventional hours to reassure them of your commitment.
