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For Companies At a Glance
- Tasks: Support after-sales operations, manage data, and assist customers with orders.
- Company: Join a dynamic team focused on service excellence and customer satisfaction.
- Benefits: Enjoy hybrid work options and flexible hours, with potential for full-time.
- Why this job: Gain valuable experience in a supportive environment while making a real impact.
- Qualifications: Ideal for organised individuals with customer service or after-sales experience.
- Other info: This is a temporary role leading to a permanent position.
We’re seeking a proactive After Sales Advisor to support our client's service and warranty operations on a 12 week temporary leading to permanent basis. This role also provides occasional support to the purchasing team.
Location: Loughborough (Hybrid/Work from Home)
Hours: 2–3 days per week (Mon–Wed, 8am–4:30pm) however will be looking to move full time in the future.
Key Responsibilities:
- Manage after-sales data and databases (warranty, complaints, service contracts)
- Provide updates and support to customers on orders and service status
- Run weekly reports and maintain customer price lists
- Arrange returns, credits, and invoice processing via 1Link
- Support approved service provider training and documentation
- Assist with stock orders and monitor supplier delivery timelines
- Handle warranty parts orders, certifications, and associated documentation
- Promote quality, safety, and environmental standards
If you’re organised, customer-focused, and experienced in after-sales or service support, we’d love to hear from you.
After-Sales Advisor (Part time) employer: JT Recruit
Contact Detail:
JT Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-Sales Advisor (Part time)
✨Tip Number 1
Familiarise yourself with after-sales processes and terminology. Understanding concepts like warranty management, service contracts, and customer support will help you stand out during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed data or reports in previous roles. Being able to discuss specific instances where you improved efficiency can make a strong impression.
✨Tip Number 3
Research the company’s products and services thoroughly. Knowing their offerings will allow you to engage more meaningfully during conversations and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Highlight any situations where you resolved complaints or provided exceptional support, as this is crucial for an After-Sales Advisor.
We think you need these skills to ace After-Sales Advisor (Part time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in after-sales or service support. Emphasise any roles where you've managed data, handled customer queries, or worked with warranty processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as organisation, customer focus, and experience with databases.
Showcase Relevant Skills: When detailing your experience, focus on skills like data management, customer communication, and report generation. Use examples to demonstrate how you've successfully supported after-sales operations in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at JT Recruit
✨Show Your Organisational Skills
As an After-Sales Advisor, being organised is key. Prepare examples from your past experiences where you successfully managed data or handled multiple tasks simultaneously. This will demonstrate your ability to keep everything in order.
✨Emphasise Customer Focus
Since the role involves supporting customers with their orders and service status, be ready to discuss how you've provided excellent customer service in previous roles. Share specific instances where you went above and beyond to assist a customer.
✨Familiarise Yourself with Relevant Tools
The job mentions managing databases and running reports. Brush up on any software or tools you’ve used in the past that relate to data management. If you have experience with similar systems, be sure to highlight that during the interview.
✨Prepare for Scenario Questions
You might be asked how you would handle specific situations, such as a customer complaint or a delay in service. Think through potential scenarios related to after-sales support and prepare your responses to show your problem-solving skills.
