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- Tasks: Coordinate schedules for engineers and manage customer queries efficiently.
- Company: Established client based near Loughborough, offering a supportive work environment.
- Benefits: Gain valuable experience, training opportunities, and a chance to develop your skills.
- Why this job: Be part of a dynamic team and make a real difference in scheduling operations.
- Qualifications: Strong communication skills and a positive attitude; flexibility to learn is key.
- Other info: Office-based role with potential for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Scheduling Coordinator required for my well established client, based on the outskirts of Loughborough. Own transport is essential, due to the location. Office based role.
Job role: Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below. You will be asked to carry out a range of tasks that you are competent to do so or will receive additional training to gain competency.
Duties:
- Complete scheduling activities to meet business needs.
- Provide updates to PAT Manager.
- Assess and resolve customer issues where possible or pass them on to be actioned.
- Provide scheduling of the job cycle process within the department up to the point of invoice.
- Ensuring working away notices and accommodation bookings are actioned in a timely manner.
- Ensure all allocated engineers schedules are up to date and sent as required.
- Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department.
- Check and action work reminders for repeat services.
- Attending client meetings where required to do so (Remotely or in person).
- Populate engineers calendars and send works as required.
- Where required populate and send PPM customer spreadsheets.
- Processing of Client purchase orders for works.
- Facilitate as required the supply of competency evidence to customers.
- Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site.
- Send booking notifications to customers as required.
- Send booking notifications internally where parts or additional equipment is needed to facilitate work.
- Dealing with client queries, arising from on-site activities, where needed.
- Take relevant customer phone calls.
- Action client requests for documentation, clarification and escalation as required.
- Efficiently communicate with customers via Telephone and Email.
- Respond to customers in-line with desired internal KPIs. (Generally same day acknowledgement 24hr max and 72hr update or resolution.)
Experience:
- Maintain a professional & positive attitude whilst at work, always.
- Display a hard working & competent, forward thinker who is reliable and able to work well both on their own and as part of a team.
- Display flexibility and willingness to develop and learn new skills.
Scheduling Coordinator in Loughborough employer: JT Recruit Ltd
Contact Detail:
JT Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Scheduling Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and customer service. We recommend role-playing with a friend or using online resources to get comfortable. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed schedules or resolved customer issues in the past. This will demonstrate that you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Scheduling Coordinator in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduling Coordinator role. Highlight any relevant experience you have in scheduling, customer service, or administrative tasks. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific duties from the job description and how your past experiences align with them. We love a personal touch!
Show Off Your Communication Skills: As a Scheduling Coordinator, communication is key! In your application, demonstrate your ability to communicate effectively, both in writing and verbally. Share examples of how you've handled client queries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at JT Recruit Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheduling Coordinator. Familiarise yourself with scheduling activities, customer communication, and the tools used in the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Scheduling Coordinator, you'll need to communicate effectively with both customers and engineers. Prepare examples of how you've successfully handled client queries or resolved issues in the past. This will demonstrate your ability to maintain a professional attitude while managing multiple tasks.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as scheduling conflicts or urgent client requests. Think through potential scenarios beforehand and outline your thought process. This will show your problem-solving skills and ability to think on your feet.
✨Highlight Your Flexibility and Willingness to Learn
The job requires someone who is adaptable and eager to develop new skills. Be prepared to discuss times when you've had to learn quickly or adapt to changes in your work environment. This will illustrate that you're a forward-thinker who can thrive in a dynamic setting.
