Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle enquiries and provide guidance through the Council's contact centre.
- Company: Join a public sector client dedicated to excellent customer service.
- Benefits: Flexible working hours and a supportive team environment.
- Other info: Work in a dynamic role with opportunities for personal growth.
- Why this job: Make a difference by helping your community and enhancing customer experiences.
- Qualifications: Recent customer service experience and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Our public sector client are looking for an enthusiastic and committed Customer Service Advisor to join them on a temporary basis. The role involves handling enquiries through the Council's contact centre, providing information and guidance, and processing customer requests on behalf of the Council and its partners.
Working Hours: 32.5 hours per week, Monday - Friday 9:00am - 4:00pm (30-minute lunch break)
Key Requirements:
- Recent customer service experience, preferably in a telephone or contact centre environment
- Excellent communication and listening skills
- Ability to deal with customers professionally, tactfully, and empathetically
- Strong customer care and interpersonal skills
- Ability to work under pressure with minimal supervision
- Good IT and keyboard skills
- Accurate and consistent approach to work
The successful candidate will be polite, reliable, and committed to delivering excellent customer service.
Customer Service Advisor in Loughborough employer: JT Recruit Ltd
Contact Detail:
JT Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Loughborough
✨Tip Number 1
Make sure you research the company and its values before your interview. This shows that you're genuinely interested in the role and helps you tailor your answers to fit their culture.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or tricky situations, and be ready to share your experiences.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This not only shows your enthusiasm but also helps you figure out if the job is right for you.
✨Tip Number 4
Apply through our website for a smoother process. We want to make it easy for you to land that Customer Service Advisor role, so take advantage of our resources!
We think you need these skills to ace Customer Service Advisor in Loughborough
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're genuinely excited about helping others and making a difference in their day-to-day lives.
Tailor Your Experience: Make sure to highlight any recent customer service experience you have, especially if it's in a contact centre. We love seeing how your skills match up with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon and focus on clarity to get your message across.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JT Recruit Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences, especially in a contact centre environment. Think of specific examples where you handled enquiries or resolved issues effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about how you would handle difficult customers or manage high-pressure situations.
✨Demonstrate Empathy and Professionalism
During the interview, highlight your ability to deal with customers tactfully and empathetically. Share stories that showcase your interpersonal skills and how you’ve gone above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with IT Tools
As good IT skills are essential, make sure you’re comfortable discussing any relevant software or systems you’ve used in past roles. If you know what tools the Council uses, mention your adaptability and willingness to learn new systems quickly.