At a Glance
- Tasks: Provide vital support to vulnerable individuals through compassionate communication and quick response.
- Company: Join a respected Local Authority in Derby dedicated to helping others.
- Benefits: Earn £13.69 per hour with full training and on-site parking.
- Other info: Flexible hours with night shifts and a supportive team environment.
- Why this job: Make a genuine difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28500 - 28500 £ per year.
Do you have a caring nature, excellent communication skills, and a passion for helping others? If you enjoy supporting people and thrive in a role where no two days are the same, we would love to hear from you.
JT Recruit is proud to be working in partnership with a Local Authority in Derby to recruit two Carelink Operators to join their dedicated Carelink team on a temporary basis.
About the Service
Carelink is a 24-hour, TSA-accredited emergency monitoring and response service that provides vital support to older and vulnerable people, helping them live safely and independently in their own homes. Using telecare alarms and monitoring technology, customers can access support at the touch of a button, 24 hours a day, 7 days a week. The service offers reassurance, safety, and peace of mind to both customers and their families.
The Role
As a Carelink Operator, you will be the first point of contact for customers who require assistance, providing a professional, calm, and compassionate response to every call.
- Handle incoming calls through a specialist computerised monitoring system.
- Respond to emergency, welfare, and support calls from vulnerable individuals.
- Assess situations quickly and arrange the appropriate assistance when required.
- Liaise with emergency services, responders, family members, and support networks.
- Maintain accurate records and customer information.
- Create referrals and process equipment requests.
- Monitor and support Lone Workers using the Carelink service.
- Provide reassurance and support during potentially challenging or distressing situations.
What We’re Looking For
- Have experience within a call centre, customer service, or telephone-based environment.
- Understand the needs of older and vulnerable people.
- Possess excellent communication and listening skills.
- Remain calm, empathetic, and professional under pressure.
- Have strong IT and data-entry skills with a keen eye for detail.
- Are reliable, flexible, and committed to delivering outstanding customer service.
Working Hours
37 hours per week
Night shifts: 11:00pm – 7:00am
Based at The Gatehouse, Kedleston Road, Derby
On-site parking available
What’s On Offer?
- £13.69 per hour
- Full training provided
- Opportunity to make a genuine difference in people’s lives
- Supportive team environment
- Valuable experience within a respected Local Authority service
A DBS check will be required for this role. If you’re ready to join a team that provides essential support when it matters most, we’d love to hear from you.
Carelink Operator employer: JT Recruit Ltd
As a Carelink Operator with our Local Authority in Derby, you will be part of a compassionate team dedicated to making a real difference in the lives of older and vulnerable individuals. We offer a supportive work culture, comprehensive training, and the opportunity to develop your skills while providing essential 24-hour emergency support. Join us in a role where every day brings new challenges and rewards, all while enjoying the benefits of on-site parking and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Carelink Operator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the care sector. A personal recommendation can go a long way in landing that Carelink Operator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and emergency response. We suggest role-playing with a friend to get comfortable with your answers and showcase your caring nature.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight any experiences where you’ve successfully handled challenging situations or provided support to vulnerable individuals. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in people’s lives.
We think you need these skills to ace Carelink Operator
Some tips for your application 🫡
Show Your Caring Nature:Make sure to highlight your caring nature in your application. We want to see how you connect with people and your passion for helping others, especially when it comes to supporting vulnerable individuals.
Communication is Key:Since excellent communication skills are a must, give examples of how you've effectively communicated in previous roles. We love to see real-life scenarios where you've made a difference through your words!
Stay Calm Under Pressure:In this role, you'll face challenging situations. Share experiences where you've remained calm and professional under pressure. This will show us that you're ready for the fast-paced environment of a Carelink Operator.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JT Recruit Ltd
✨Show Your Caring Nature
Make sure to highlight your caring nature during the interview. Share specific examples of how you've helped others in previous roles, especially in customer service or call centre environments. This will demonstrate that you understand the importance of compassion in a Carelink Operator position.
✨Communicate Clearly and Calmly
Since you'll be handling emergency calls, practice clear and calm communication. During the interview, focus on how you can convey information effectively, even under pressure. You might want to role-play some scenarios with a friend to get comfortable with this.
✨Demonstrate Your IT Skills
As a Carelink Operator, you'll need strong IT and data-entry skills. Be prepared to discuss your experience with computerised systems and any relevant software. If possible, bring examples of how you've used technology to improve customer service in past roles.
✨Prepare for Situational Questions
Expect situational questions that assess your ability to handle challenging situations. Think about times when you've had to remain calm and professional while dealing with distressed individuals. Prepare concise stories that showcase your problem-solving skills and empathy.
