At a Glance
- Tasks: Support the Aftersales Team by assisting customers and managing service and parts inquiries.
- Company: Join a successful family-run business known for outstanding customer service.
- Benefits: Enjoy a competitive salary, bonus opportunities, and generous holiday allowance.
- Other info: Dynamic work environment with excellent career growth and training opportunities.
- Why this job: Be part of a team that values customer satisfaction and personal development.
- Qualifications: 2 years' experience in customer service and a passion for learning.
The predicted salary is between 29000 - 30000 £ per year.
Based at: JT Hughes Shrewsbury, 5 Battlefield Road, SY1 3BD
Reports to: Aftersales Manager
Job Purpose: To support the Aftersales Team
Schedule: Monday-Friday 08.00am-5.30pm (60 min lunch break), Saturdays 08.30am-12.30pm on a rota basis (typically 1 in 4)
Salary: £28,585.45 per annum + bonus opportunity
At JT Hughes Group we are a very successful family run established business. We pride ourselves on our outstanding customer service and long term staff retention. We have a new opportunity for a Service-Parts Advisor. We are ideally looking for an experienced Service Advisor, who will have at least 2 years' experience in a customer service role. A full training programme will be provided to ensure you reach the standards we expect.
Key Responsibilities:
- To provide full support to our Aftersales Department, including Service and Parts.
- Duties will include assisting customers both in person and over the telephone, recording customer requirements in a professional and courteous manner, booking vehicles into the workshop, arranging service loan vehicles, processing customer invoices, and supporting parts enquiries, orders and stock-related administration to ensure excellent customer service throughout the aftersales experience.
Skills required:
- The successful candidate will be extremely enthusiastic, organised and confident enough to ask for help if you don’t understand.
- You will have great attention to detail and always be willing to go that extra mile.
- You must be an excellent communicator and it is essential that you are a team player.
- You must possess a desire to learn and develop your skills.
- You will have a passion to deliver a high standard of customer service, be extremely driven.
- Excellent telephone and face to face communication skills.
- Full UK Driving Licence.
Benefits:
- Death in Service Insurance
- Company Pension
- Discounted Repairs and Discount New/Used Car Purchase
- 28 Days holiday increasing to 30 Days holiday after 12 months service (Includes bank holidays)
This vacancy is not applicable to previous applicants.
Experienced Service-Parts Advisor in Shrewsbury employer: JT Hughes (Oswestry) Limited
JT Hughes Shrewsbury Mitsubishi Service Centre is an excellent employer that prioritises customer satisfaction and employee development. With a supportive work culture, competitive salary, and opportunities for growth within the automotive industry, employees can thrive in a dynamic environment while enjoying a balanced work-life schedule. The location in Shrewsbury offers a vibrant community, making it an ideal place to build a rewarding career.
Contact Details:
JT Hughes (Oswestry) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Service-Parts Advisor in Shrewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JT Hughes (Oswestry) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JT Hughes (Oswestry) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Experienced Service-Parts Advisor in Shrewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JT Hughes (Oswestry) Limited:Your cover letter is your chance to shine! Tell us why you want to work at JT Hughes (Oswestry) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JT Hughes (Oswestry) Limited!
How to prepare for a job interview at JT Hughes (Oswestry) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
