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- Tasks: Support the Aftersales Team by assisting customers and managing service bookings.
- Company: Join a successful family-run business known for outstanding customer service.
- Benefits: Competitive salary, bonus opportunities, pension, and generous holiday allowance.
- Other info: Full training provided with excellent career growth potential.
- Why this job: Be part of a team that values customer satisfaction and personal development.
- Qualifications: 2 years' experience in customer service and a passion for helping others.
The predicted salary is between 28585 - 28585 £ per year.
Based at: JT Hughes Shrewsbury, 5 Battlefield Road, Shrewsbury, SY1 4AB
Reports to: Aftersales Manager
Job Purpose: To support the Aftersales Team (Service/Warranty)
Schedule: Monday-Friday 08.00am-5.30pm (60 min lunch break) Saturdays 08.30am-12.30pm on a rota basis
Salary: Depending on experience up to £28,585.45 per annum + bonus opportunity
At JT Hughes Group we are a very successful family run established business. We pride ourselves on our outstanding customer service and long term staff retention. We have a new opportunity for a Service Advisor. We are ideally looking for an experienced Service Advisor, who will have at least 2 years' experience in a customer service role. A full training programme will be provided to ensure you reach the standards we expect.
Key Responsibilities:
- Offer full support to our Aftersales Department.
- Deal with customers both in person and over the telephone.
- Record customers’ requirements in a professional and polite manner.
- Book vehicles into our workshop.
- Arrange service loan vehicles.
- Produce customer invoices.
Skills required:
- Extremely enthusiastic, organised and confident enough to ask for help if you don’t understand.
- Great attention to detail and always willing to go that extra mile.
- Excellent communicator and essential team player.
- Desire to learn and develop your skills.
- Passion to deliver a high standard of customer service and extremely driven.
- Excellent telephone and face to face communication skills.
- Full UK Driving Licence.
Benefits:
- Salary depending on experience.
- Death in Service Insurance.
- Company Pension.
- Discounted Repairs and Discount New/Used Car Purchase.
- 28 Days holiday increasing to 30 Days holiday after 12 months service (Includes bank holidays).
Experienced Service Advisor, Shrewsbury employer: JT Hughes (Oswestry) Limited
Contact Detail:
JT Hughes (Oswestry) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Service Advisor, Shrewsbury
✨Tip Number 1
Get to know the company! Research JT Hughes and their values. When you walk in for your interview, show us that you understand what makes them tick. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves dealing with customers face-to-face and over the phone, we recommend you rehearse common scenarios. This will help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Be prepared to showcase your experience! Think of specific examples from your past roles where you went the extra mile for a customer. We love to hear about real-life situations that demonstrate your skills and enthusiasm.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us that you’re keen and professional. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Experienced Service Advisor, Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles similar to a Service Advisor. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experience makes you a great fit for our team at JT Hughes. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or how you present your experiences, we want to see that you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-run business!
How to prepare for a job interview at JT Hughes (Oswestry) Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor and the specific responsibilities at JT Hughes. Brush up on customer service principles and be ready to discuss your previous experience in similar roles.
✨Show Your Enthusiasm
This position requires someone who is enthusiastic and driven. During the interview, let your passion for customer service shine through. Share examples of how you've gone the extra mile for customers in the past.
✨Practice Your Communication Skills
As an excellent communicator, you'll need to demonstrate this in the interview. Practice answering common interview questions clearly and confidently. Consider role-playing with a friend to get comfortable with both face-to-face and telephone scenarios.
✨Ask Questions
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, and company culture. This shows your interest in the role and helps you determine if it's the right fit for you.