At a Glance
- Tasks: Support the Aftersales Team by assisting customers and managing vehicle bookings.
- Company: Join JT Hughes, a leading automotive service provider in Shrewsbury.
- Benefits: Competitive salary, pension, discounts on repairs and car purchases, plus generous holiday.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Enthusiastic, organised, and a great communicator with a full UK driving licence.
The predicted salary is between 28585 - 28585 £ per year.
Based at: JT Hughes Shrewsbury, 5 Battlefield Road, Shrewsbury, SY1 4AB
Reports to: Aftersales Manager
Job Purpose
To support the Aftersales Team (Service/Warranty)
Schedule
Monday-Friday 08.00am-5.30pm (60 min lunch break) Saturdays 08.30am-12.30pm on a rota basis payable at Base Hourly Rate Depending on experience up to £28,585.45 per annum + bonus opportunity
Key Responsibilities
- Offer full support to our Aftersales Department.
- Deal with customers both in person and over the telephone.
- Record customers’ requirements in a professional and polite manner.
- Book vehicles into our workshop.
- Arrange service loan vehicles.
- Produce customer invoices.
Skills required
- Extremely enthusiastic, organised and confident enough to ask for help if you don’t understand.
- Great attention to detail and always willing to go that extra mile.
- Excellent communicator and essential team player.
- Desire to learn and develop skills.
- Passion to deliver a high standard of customer service.
- Excellent telephone and face-to-face communication skills.
- Full UK Driving Licence.
Benefits
- Salary depending on experience.
- Death in Service Insurance.
- Company Pension.
- Discounted Repairs and Discount New/Used Car Purchase.
- 28 Days holiday increasing to 30 Days holiday after 12 months service (Includes bank holidays).
Experienced Service Advisor in Shrewsbury employer: JT Hughes (Oswestry) Limited
JT Hughes Shrewsbury is an exceptional employer that prioritises employee growth and a supportive work culture. With competitive salaries, generous holiday allowances, and benefits such as discounted repairs and car purchases, we foster an environment where team members can thrive and develop their skills while delivering outstanding customer service.
Contact Details:
JT Hughes (Oswestry) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Service Advisor in Shrewsbury
✨Tip Number 1
Get to know the company! Research JT Hughes and their values. When you walk in for an interview, show that you understand their mission and how you can contribute to the Aftersales Team. It’ll make you stand out!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play common scenarios with a friend. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be prepared to showcase your organisational skills. Bring examples of how you've managed tasks or projects in the past. This will demonstrate your ability to handle the responsibilities of booking vehicles and managing customer requirements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Experienced Service Advisor in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Experienced Service Advisor. Highlight your customer service skills and any relevant experience in aftersales or automotive environments. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit for our Aftersales Team. Don’t forget to mention your passion for delivering high standards of customer service.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JT Hughes (Oswestry) Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Experienced Service Advisor. Familiarise yourself with the key tasks like booking vehicles, handling customer inquiries, and producing invoices. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. Prepare examples of how you've successfully dealt with customers in the past, both face-to-face and over the phone. This will showcase your ability to connect with clients and handle their needs effectively.
✨Demonstrate Your Team Spirit
Being a team player is essential for this job. Think of instances where you've collaborated with others to achieve a common goal. During the interview, highlight your willingness to support your colleagues and ask for help when needed, as this shows you're ready to contribute positively to the Aftersales Team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and opportunities for growth. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
