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- Tasks: Support the Aftersales Team by assisting customers and managing service bookings.
- Company: Join a successful family-run business known for outstanding customer service.
- Benefits: Competitive salary, bonus opportunities, pension, and generous holiday allowance.
- Other info: Enjoy a supportive environment with opportunities for career growth.
- Why this job: Be part of a team that values customer satisfaction and personal development.
- Qualifications: 2 years' experience in customer service and a passion for learning.
The predicted salary is between 28585 - 28585 £ per year.
Based at: JT Hughes Shrewsbury, 5 Battlefield Road, Shrewsbury, SY1 4AB
Reports to: Aftersales Manager
Job Purpose: To support the Aftersales Team (Service/Warranty)
Schedule: Monday-Friday 08.00am-5.30pm (60 min lunch break) Saturdays 08.30am-12.30pm on a rota basis
Salary: Depending on experience up to £28,585.45 per annum + bonus opportunity
At JT Hughes Group we are a very successful family run established business. We pride ourselves on our outstanding customer service and long term staff retention. We have a new opportunity for a Service Advisor. We are ideally looking for an experienced Service Advisor, who will have at least 2 years' experience in a customer service role. A full training programme will be provided to ensure you reach the standards we expect.
Key Responsibilities:
- Offer full support to our Aftersales Department.
- Deal with customers both in person and over the telephone.
- Record customers’ requirements in a professional and polite manner.
- Book vehicles into our workshop.
- Arrange service loan vehicles.
- Produce customer invoices.
Skills required:
- Extremely enthusiastic, organised and confident enough to ask for help if you don’t understand.
- Great attention to detail and always willing to go that extra mile.
- Excellent communicator and essential team player.
- Desire to learn and develop your skills.
- Passion to deliver a high standard of customer service.
- Excellent telephone and face to face communication skills.
- Full UK Driving Licence.
Benefits:
- Salary depending on experience.
- Death in Service Insurance.
- Company Pension.
- Discounted Repairs and Discount New/Used Car Purchase.
- 28 Days holiday increasing to 30 Days holiday after 12 months service (Includes bank holidays).
Experienced Service Advisor, Shrewsbury employer: JT Hughes (Oswestry) Limited
Contact Detail:
JT Hughes (Oswestry) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Service Advisor, Shrewsbury
✨Tip Number 1
Get to know the company! Research JT Hughes and their values. When you walk into that interview, show them you understand their commitment to outstanding customer service. It’ll make you stand out as someone who truly cares about being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with customers, brush up on how you present yourself both in person and over the phone. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your enthusiasm! During the interview, let your passion for customer service shine through. Share examples from your past experiences where you went the extra mile for a customer – it’ll show you’re the right fit for their team.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the team. This shows you’re genuinely interested and eager to learn more about how you can contribute to their success.
We think you need these skills to ace Experienced Service Advisor, Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles similar to a Service Advisor. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about delivering outstanding customer service and how your previous experiences have prepared you for this role. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your writing style or the way you present your experiences, let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at JT Hughes!
How to prepare for a job interview at JT Hughes (Oswestry) Limited
✨Know the Company
Before your interview, take some time to research JT Hughes Shrewsbury. Understand their values, customer service approach, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Since they’re looking for someone with at least 2 years of customer service experience, be ready to discuss specific examples from your past roles. Highlight situations where you went the extra mile for a customer or resolved a challenging issue. This will demonstrate your capability and enthusiasm for the Service Advisor position.
✨Practice Communication Skills
As an experienced Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on both telephone and face-to-face scenarios, as these are crucial for the role.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training programmes, or how success is measured in the role. This shows that you’re proactive and genuinely interested in contributing to the Aftersales Team.