At a Glance
- Tasks: Provide top-notch customer support and resolve queries with confidence.
- Company: Join a vibrant team at JT in Jersey, known for its inclusive culture.
- Benefits: Enjoy 24 days holiday, health insurance, and flexible working options.
- Other info: Embrace flexibility with hybrid working and excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Join our vibrant team in Jersey as a Customer Experience Representative within our Talk team! You’ll have the power to make impactful decisions and deliver exceptional service. We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued. Plus, we’re committed to helping you achieve your career goals.
If you’re a tech-savvy, dynamic, and customer-focused individual ready for an exciting new challenge, we want to hear from you!
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.
Key Responsibilities
- Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries.
- Co-ordinate and administer all new orders and faults.
- Monitor progress and offer customers up to date information.
- Establish and maintain knowledge and technical expertise on Company products and services.
- Receive and deal effectively with customer feedback.
Skills, Knowledge And Expertise
- Previous experience in a customer service environment.
- Comfortable operating a number of applications/computer systems at the same time.
- Ownership of problems/customer issues and responsibility for outcomes.
- Attention to detail with accurate recording of information.
- Confidently engage with people and build positive working relationships.
- Excellent communication skills.
Benefits
- 24 days holiday.
- Health & Dental Insurance.
- Pension Scheme.
- Bonus Scheme.
- Fully discounted staff services or cash allowance in lieu.
- Professional Development.
- Recharge Days.
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations; if you are applying from outside of these areas, please note that your compensation package might look a little different.
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
Customer Experience Representative employer: JT Group Limited
JT Group Limited is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Located in the UK, we offer our employees unparalleled growth opportunities through hands-on leadership roles and partnerships with cutting-edge teams, ensuring that every team member can contribute to and benefit from our transformative commercial strategies. Join us to be part of a forward-thinking organisation that values creativity and sustainable success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JT Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JT Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JT Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at JT Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JT Group Limited!
How to prepare for a job interview at JT Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
