We are looking for an experienced CRM Technical Lead to take ownership of the performance, development and continuous improvement of our CRM ecosystem within the Commercial domain. This is a hands-on yet strategic role where you will shape the future of CRM capabilities, automation initiatives and digital transformation activities that enhance customer experience, improve operational efficiency and deliver key business objectives.
Working across technology, commercial and operational teams, you will act as the technical authority for CRM solutions, building strong relationships with stakeholders, suppliers and service providers. You will provide expert guidance on CRM strategy, platform optimisation and service performance while ensuring solutions remain aligned to business priorities and customer needs.
This role offers the opportunity to make a significant impact in a dynamic telecommunications environment that values innovation, collaboration and continuous learning. You will join a culture that encourages curiosity, accountability and professional growth while helping to deliver meaningful improvements that support customer growth, retention and long-term business success.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.
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CRM Technical Lead employer: JT Group Limited
JT Group Limited is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Located in the UK, we offer our employees unparalleled growth opportunities through hands-on leadership roles and partnerships with cutting-edge teams, ensuring that every team member can contribute to and benefit from our transformative commercial strategies. Join us to be part of a forward-thinking organisation that values creativity and sustainable success.
