At a Glance
- Tasks: Provide technical support for voice services and resolve network issues.
- Company: Join a leading telecom company committed to innovation and inclusivity.
- Benefits: Enjoy 24 days holiday, health insurance, and professional development opportunities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on network performance while growing your skills.
- Qualifications: Knowledge of telecom networks and strong problem-solving abilities required.
The predicted salary is between 30000 - 40000 £ per year.
This permanent position offers the opportunity to step into a Voice Technician role within the Engineering team, playing a key part in keeping our networks running smoothly. You will deliver ongoing technical support for voice services across Consumer, Enterprise and International customers, contributing to telco grade solutions that sit at the heart of our business.
In this role, you will manage and resolve voice related cases and incidents linked to both planned and remedial activities, ensuring service levels are met and customers remain connected. The work will stretch your technical capability, strengthen your problem solving skills and build confidence as you handle real world network challenges with visible impact. Beyond the technical experience, this role offers personal and professional growth. You will be trusted to support our strategic goal of excellent network performance and customer service, gaining credibility, resilience and a strong sense of achievement. It is a valuable opportunity to grow your skills, broaden your experience and take a meaningful step forward in your career.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.
Key Responsibilities- Deliver Tier 2 remote and onsite Field engineering support, including provision, testing, maintenance and fault resolution across voice services.
- Support one or more technology areas, including IP/MPLS networks, fixed and mobile voice, SRE platforms, Enterprise and Consumer solutions, or International services (IoT, Messaging, FPS).
- Take ownership of network Cases and Incidents, prioritising work to meet agreed SLAs and OLAs.
- Manage incidents end to end, providing clear communication, updates, escalation and resolution.
- Act as a technical escalation point, contributing expertise to Major Incidents impacting customers.
- Provide guidance, mentoring and support to Tier 1, Service Desk, NOC and front office teams.
- Analyse networks and solutions to recommend improvements, fixes and service enhancements.
- De‑escalate issues where appropriate, returning cases to Tier 0 or Tier 1 with clear outcomes.
- Work collaboratively with internal teams and external partners to resolve technical issues.
- Support continual service improvement and proactive maintenance, helping prevent issues before they impact customers.
- Take part within our Enterprise Engineering retainer scheme.
- Broad knowledge of telecoms network solutions (e.g. IP, FMC, RAN) with the ability to build deeper expertise.
- Good understanding of JT’s network technologies and service portfolio.
- Good understanding in Voice technologies supported and productised by JT.
- Strong analytical, problem‑solving and process‑driven mindset.
- Ability to work independently and as part of a group.
- Clear, confident communication skills with the ability to engage both technical and non‑technical stakeholders.
- Experience producing clear technical documentation, training and project support materials.
- willingness and ability to support company accreditations with key suppliers.
- Valid UK or Channel Islands driving licence is a must.
- 24 days holiday.
- Out of hours allowance.
- Health & Dental Insurance.
- Pension Scheme.
- Bonus Scheme.
- Fully discounted staff services or cash allowance in lieu.
- Professional Development.
- Recharge Days.
Voice Technician employer: JT Global Enterprise
JT is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture in Jersey where innovation meets collaboration. As a Voice Technician, you will not only enhance your technical skills but also enjoy comprehensive benefits such as health insurance, a pension scheme, and professional development opportunities, all while contributing to a diverse and inclusive environment. With a commitment to excellence in network performance and customer service, JT provides a meaningful career path that empowers you to make a tangible impact.
StudySmarter Expert Advice🤫
We think this is how you could land Voice Technician
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like JT Global Enterprise and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like JT Global Enterprise.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Voice Technician
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at JT Global Enterprise.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at JT Global Enterprise.
How to prepare for a job interview at JT Global Enterprise
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
