At a Glance
- Tasks: Support and maintain cutting-edge voice solutions for diverse customers.
- Company: Join JT, a leading telecommunications company with a collaborative culture.
- Benefits: Enjoy 24 days holiday, health insurance, and flexible hybrid working options.
- Other info: Opportunities for professional development and career progression await you.
- Why this job: Make a real impact while developing your technical skills in a dynamic environment.
- Qualifications: Experience with voice technologies and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Voice Engineer
Application Deadline: 24 July 2026
Department: Operations
Employment Type: Permanent
Location: CI/UK
Description
Are you a skilled Voice Engineer looking for an opportunity to work with cutting edge communications technologies while making a real impact for customers? At JT, you will play a key role in delivering, maintaining and supporting critical voice solutions for enterprise, government and wholesale customers. From deployment and commissioning through to troubleshooting and optimisation, you will be at the forefront of ensuring customers receive a reliable, high-quality service.
This is an exciting opportunity to join a collaborative and highly skilled technical team where your expertise will be valued and your contribution recognised. You will work with a wide range of voice technologies and platforms, providing advanced support, technical guidance and innovative solutions that help organisations communicate effectively and confidently. No two days are the same, offering plenty of variety and opportunities to broaden your technical expertise.
As part of JT, you will have the chance to develop professionally through ongoing training, industry certifications and exposure to complex customer environments. Whether you are looking to deepen your technical knowledge, strengthen your consultancy skills or progress your career within a leading telecommunications business, this role will provide the support, challenges and opportunities to help you achieve your goals.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.
Key Responsibilities
- Provide third-line technical support for JT managed voice services, ensuring service levels are achieved and customer expectations are exceeded.
- Install, configure, test, commission and maintain enterprise-grade voice solutions for a diverse customer base.
- Support the successful delivery of customer deployments, ensuring services are implemented to the highest standards.
- Provide technical guidance, mentoring and expertise to first and second-line support and deployment teams.
- Act as a key technical authority for voice platforms including Mitel, Avaya, Cisco, Redbox, Verint and other leading technologies.
- Investigate, diagnose and resolve complex incidents, minimising disruption and restoring services within agreed SLAs.
- Collaborate with internal teams to provide technical consultancy, solution design support and pre-sales expertise.
- Participate in customer and internal change management processes, ensuring all technical changes are accurately documented and successfully delivered.
- Maintain and enhance technical documentation, knowledge bases and operational processes to support service excellence.
- Identify opportunities to improve customer services, operational efficiency and technical solutions across the voice portfolio.
Skills, Knowledge and Expertise
- Proven experience supporting, deploying and maintaining enterprise voice and unified communications solutions.
- Strong knowledge of voice technologies, including platforms such as Mitel, Avaya, Cisco, Redbox, Verint or similar.
- Experience troubleshooting and resolving complex technical incidents in customer-facing environments.
- Ability to provide advanced technical support and mentorship to colleagues.
- Experience working within service level agreements and customer-focused service environments.
- Strong problem-solving, analytical and diagnostic skills.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Experience contributing to technical solution design and providing pre-sales support would be advantageous.
- Relevant industry certifications such as Cisco CCNA, CCNP Voice or equivalent professional qualifications.
- Commitment to continuous learning and maintaining technical certifications.
- Understanding of ITIL principles and service management practices is desirable.
- Full UK or Channel Islands driving licence.
Benefits
- 24 days holiday
- Out of hours allowance
- Health & Dental Insurance
- Pension Scheme
- Bonus Scheme
- Fully discounted staff services or cash allowance in lieu
- Co-working office spaces available for remote employees
- Professional Development
- Recharge Days
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.
Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
Voice Engineer employer: JT Global Enterprise
JT is an exceptional employer that champions innovation and transformation within the telecommunications sector, offering a unique opportunity for leaders to drive meaningful change from the comfort of their own homes or co-working spaces in St Helier, Jersey. With a strong commitment to employee growth, a diverse and inclusive culture, and a comprehensive benefits package including health insurance, professional development, and recharge days, JT empowers its employees to excel while maintaining a healthy work-life balance. Join a forward-thinking team dedicated to operational excellence and sustainable growth, where your contributions will have a lasting impact.
StudySmarter Expert Advice🤫
We think this is how you could land Voice Engineer
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like JT Global Enterprise and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like JT Global Enterprise.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Voice Engineer
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at JT Global Enterprise.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at JT Global Enterprise.
How to prepare for a job interview at JT Global Enterprise
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
